An innovative model of service delivery for persons with severe mental illness

Research output: Contribution to conferenceAbstract


Background: A major proportion of the work of clinical mental health services involves managing persons with severe mental illness [SMI] who have multiple and complex needs most of which are beyond the scope of what they are structured to provide.
Aim: The aim of this presentation is to propose an innovative recovery oriented service model that focuses on meeting clients’ needs rather than symptom reduction.
Results: The presentation will adopt the following framework:
1. Severe mental illness is a chronic disease and should be treated as such with personal recovery as its goal
2. Meeting a person’s needs can be linked with their recovery process
3. Care coordination can be the hub of service delivery in a hub and spoke model where mental health services can continue to focus on clinical recovery rather than have the responsibility of managing all the client’s needs.
4. The proposed model of care helps share the mental healthcare burden of clinical mental health services with other community agencies that provide services related to housing, employment, education, food and other social services, thereby balancing the system.

Learning objective
At the end of this session, the delegate will learn:
1. How meeting client needs can lead to recovery and why health services for persons with SMI must address unmet needs
2. What a recovery oriented service might look like.
Original languageEnglish
Publication statusPublished - 2021
EventMental Health Services (MHS) Conference 2021: Hope into Action - online, Melbourne, Australia
Duration: 12 Oct 202115 Oct 2021
Conference number: 31st


ConferenceMental Health Services (MHS) Conference 2021
Internet address


  • Care coordination
  • personal recovery
  • community mental health services

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