An empirical study of corpus-based response automation methods for an e-mail-based help-desk domain

Yuval Marom, Ingrid Zukerman

    Research output: Contribution to journalArticleResearchpeer-review

    Original languageEnglish
    Pages (from-to)597 - 635
    Number of pages39
    JournalComputational Linguistics
    Volume35
    Issue number4
    DOIs
    Publication statusPublished - 2009

    Cite this

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    title = "An empirical study of corpus-based response automation methods for an e-mail-based help-desk domain",
    author = "Yuval Marom and Ingrid Zukerman",
    year = "2009",
    doi = "10.1162/coli.2009.35.4.35404",
    language = "English",
    volume = "35",
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    journal = "Computational Linguistics",
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    }

    An empirical study of corpus-based response automation methods for an e-mail-based help-desk domain. / Marom, Yuval; Zukerman, Ingrid.

    In: Computational Linguistics, Vol. 35, No. 4, 2009, p. 597 - 635.

    Research output: Contribution to journalArticleResearchpeer-review

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    T1 - An empirical study of corpus-based response automation methods for an e-mail-based help-desk domain

    AU - Marom, Yuval

    AU - Zukerman, Ingrid

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    U2 - 10.1162/coli.2009.35.4.35404

    DO - 10.1162/coli.2009.35.4.35404

    M3 - Article

    VL - 35

    SP - 597

    EP - 635

    JO - Computational Linguistics

    JF - Computational Linguistics

    SN - 0891-2017

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