An attempt to validate the construct "relationship strength" between a customer and service worker

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Original languageEnglish
Title of host publicationReputation, Responsibility, Relevance: Australia & New Zealand Marketing Academy (ANZMAC) 2007 Conference Proceedings
EditorsMaree Thyne, Kenneth R Deans, Juergen Gnoth
Place of PublicationDunedin New Zealand
PublisherAustralia & New Zealand Marketing Academy (ANZMAC)
Pages3407 - 3414
Number of pages8
ISBN (Print)9781877156299
Publication statusPublished - 2007
EventAustralian and New Zealand Marketing Academy Conference 2007 - University of Otago, Dunedin, New Zealand
Duration: 3 Dec 20075 Dec 2007
Conference number: 12th


ConferenceAustralian and New Zealand Marketing Academy Conference 2007
Abbreviated titleANZMAC 2007
Country/TerritoryNew Zealand
OtherTheme: 3Rs - Reputation, Responsibility & Relevance 
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