Amazon Echo show as a multimodal human-to-human care support tool within self-isolating older UK households

Ewan Soubutts; Amid Ayobi; Rachel Eardley; Roisin McNaney; Kirsten Cater; Aisling Ann O'Kane

doi:10.1145/3555193

Amazon Echo show as a multimodal human-to-human care support tool within self-isolating older UK households

Ewan Soubutts
, Amid Ayobi
, Rachel Eardley
, Roisin McNaney
, Kirsten Cater
, Aisling Ann O'Kane

Department of Human Centred Computing

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

17 Citations (Scopus)

Abstract

Although the use of voice assistants to support older adults at home shows promise, little is known about how the next generation of these devices, which also include displays, can support health and care needs. This question has become more important during COVID-19, when issues of social isolation for older adults have been exacerbated. During social distancing measures in the UK, eleven older adult households (16 participants) were interviewed before receiving an Amazon Echo Show, shortly after receiving it, and after three months of use. We identify ways in which this multi-modal device is used by people in social isolation to support social, care, and information needs in the home. We frame these findings within the growing research area of smart homes for health and care, and provide implications for the adoption, use and acceptance of these devices to support aging in place together.

Original language	English
Title of host publication	Proceedings of the ACM on Human-Computer Interaction
Editors	Jeff Nichols
Place of Publication	New York NY USA
Publisher	Association for Computing Machinery (ACM)
Number of pages	31
DOIs	https://doi.org/10.1145/3555193
Publication status	Published - 2022
Event	ACM Conference On Computer-Supported Cooperative Work And Social Computing 2022 - , United States of America Duration: 8 Nov 2022 → 22 Nov 2022 Conference number: 25th https://cscw.acm.org/2022/ (Website) https://dl.acm.org/toc/pacmhci/2022/6/CSCW2 (Proceedings)

Publication series

Name	Proceedings of the ACM on Human-Computer Interaction
Publisher	Association for Computing Machinery (ACM)
Number	Issue CSCW2
Volume	6
ISSN (Print)	2573-0142

Conference

Conference	ACM Conference On Computer-Supported Cooperative Work And Social Computing 2022
Abbreviated title	CSCW2
Country/Territory	United States of America
Period	8/11/22 → 22/11/22
Internet address	https://cscw.acm.org/2022/ (Website) https://dl.acm.org/toc/pacmhci/2022/6/CSCW2 (Proceedings)

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 3 Good Health and Well-being

Keywords

automation
care
health
search
smart speakers
social facilitation
social isolation
social presence

Access to Document

10.1145/3555193

Cite this

Soubutts, E., Ayobi, A., Eardley, R., McNaney, R., Cater, K., & O'Kane, A. A. (2022). Amazon Echo show as a multimodal human-to-human care support tool within self-isolating older UK households. In J. Nichols (Ed.), Proceedings of the ACM on Human-Computer Interaction Article 302 (Proceedings of the ACM on Human-Computer Interaction; Vol. 6, No. Issue CSCW2). Association for Computing Machinery (ACM). https://doi.org/10.1145/3555193

Soubutts, Ewan ; Ayobi, Amid ; Eardley, Rachel et al. / Amazon Echo show as a multimodal human-to-human care support tool within self-isolating older UK households. Proceedings of the ACM on Human-Computer Interaction. editor / Jeff Nichols. New York NY USA : Association for Computing Machinery (ACM), 2022. (Proceedings of the ACM on Human-Computer Interaction; Issue CSCW2).

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title = "Amazon Echo show as a multimodal human-to-human care support tool within self-isolating older UK households",

abstract = "Although the use of voice assistants to support older adults at home shows promise, little is known about how the next generation of these devices, which also include displays, can support health and care needs. This question has become more important during COVID-19, when issues of social isolation for older adults have been exacerbated. During social distancing measures in the UK, eleven older adult households (16 participants) were interviewed before receiving an Amazon Echo Show, shortly after receiving it, and after three months of use. We identify ways in which this multi-modal device is used by people in social isolation to support social, care, and information needs in the home. We frame these findings within the growing research area of smart homes for health and care, and provide implications for the adoption, use and acceptance of these devices to support aging in place together.",

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author = "Ewan Soubutts and Amid Ayobi and Rachel Eardley and Roisin McNaney and Kirsten Cater and O'Kane, \{Aisling Ann\}",

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doi = "10.1145/3555193",

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Soubutts, E, Ayobi, A, Eardley, R, McNaney, R, Cater, K & O'Kane, AA 2022, Amazon Echo show as a multimodal human-to-human care support tool within self-isolating older UK households. in J Nichols (ed.), Proceedings of the ACM on Human-Computer Interaction., 302, Proceedings of the ACM on Human-Computer Interaction, no. Issue CSCW2, vol. 6, Association for Computing Machinery (ACM), New York NY USA, ACM Conference On Computer-Supported Cooperative Work And Social Computing 2022, United States of America, 8/11/22. https://doi.org/10.1145/3555193

Amazon Echo show as a multimodal human-to-human care support tool within self-isolating older UK households. / Soubutts, Ewan; Ayobi, Amid; Eardley, Rachel et al.
Proceedings of the ACM on Human-Computer Interaction. ed. / Jeff Nichols. New York NY USA: Association for Computing Machinery (ACM), 2022. 302 (Proceedings of the ACM on Human-Computer Interaction; Vol. 6, No. Issue CSCW2).

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

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AB - Although the use of voice assistants to support older adults at home shows promise, little is known about how the next generation of these devices, which also include displays, can support health and care needs. This question has become more important during COVID-19, when issues of social isolation for older adults have been exacerbated. During social distancing measures in the UK, eleven older adult households (16 participants) were interviewed before receiving an Amazon Echo Show, shortly after receiving it, and after three months of use. We identify ways in which this multi-modal device is used by people in social isolation to support social, care, and information needs in the home. We frame these findings within the growing research area of smart homes for health and care, and provide implications for the adoption, use and acceptance of these devices to support aging in place together.

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Soubutts E, Ayobi A, Eardley R, McNaney R, Cater K, O'Kane AA. Amazon Echo show as a multimodal human-to-human care support tool within self-isolating older UK households. In Nichols J, editor, Proceedings of the ACM on Human-Computer Interaction. New York NY USA: Association for Computing Machinery (ACM). 2022. 302. (Proceedings of the ACM on Human-Computer Interaction; Issue CSCW2). doi: 10.1145/3555193

Amazon Echo show as a multimodal human-to-human care support tool within self-isolating older UK households

Abstract

Publication series

Conference

UN SDGs

Keywords

Access to Document

Other files and links

Cite this