@inproceedings{9231007bc40b4222bb7389929d3d4e90,
title = "Agile Undercover: when customers don't collaborate",
abstract = "Customer collaboration is vital to Agile projects. Through a Grounded Theory study of New Zealand and Indian Agile teams we discovered that lack of customer involvement was causing problems in gathering and clarifying requirements, loss of productivity, and business loss. {"}Agile Undercover{"} allows development teams to practice Agile despite insufficient or ineffective customer involvement. We present the causes and consequences of lack of customer involvement on Agile projects and describe the Agile Undercover strategies used to overcome them.",
keywords = "Agile software development, Agile undercover, Customer involvement, Grounded theory",
author = "Rashina Hoda and James Noble and Stuart Marshall",
year = "2010",
month = jan,
day = "1",
doi = "10.1007/978-3-642-13054-0_6",
language = "English",
isbn = "9783642130533",
series = "Lecture Notes in Business Information Processing",
publisher = "Springer",
pages = "73--87",
booktitle = "Agile Processes in Software Engineering and Extreme Programming - 11th International Conference, XP 2010, Proceedings",
note = "11th International Conference on Agile Processes in Software Engineering and Extreme Programming, XP 2010 ; Conference date: 01-06-2010 Through 04-06-2010",
}