Agile Undercover: when customers don't collaborate

Rashina Hoda, James Noble, Stuart Marshall

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

12 Citations (Scopus)

Abstract

Customer collaboration is vital to Agile projects. Through a Grounded Theory study of New Zealand and Indian Agile teams we discovered that lack of customer involvement was causing problems in gathering and clarifying requirements, loss of productivity, and business loss. "Agile Undercover" allows development teams to practice Agile despite insufficient or ineffective customer involvement. We present the causes and consequences of lack of customer involvement on Agile projects and describe the Agile Undercover strategies used to overcome them.

Original languageEnglish
Title of host publicationAgile Processes in Software Engineering and Extreme Programming - 11th International Conference, XP 2010, Proceedings
PublisherSpringer
Pages73-87
Number of pages15
ISBN (Print)9783642130533
DOIs
Publication statusPublished - 1 Jan 2010
Externally publishedYes
Event11th International Conference on Agile Processes in Software Engineering and Extreme Programming, XP 2010 - Trondheim, Norway
Duration: 1 Jun 20104 Jun 2010

Publication series

NameLecture Notes in Business Information Processing
Volume48 LNBIP
ISSN (Print)1865-1348

Conference

Conference11th International Conference on Agile Processes in Software Engineering and Extreme Programming, XP 2010
CountryNorway
CityTrondheim
Period1/06/104/06/10

Keywords

  • Agile software development
  • Agile undercover
  • Customer involvement
  • Grounded theory

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