TY - JOUR
T1 - Adversarial growth in telephone counsellors: Psychological and environmental influences
AU - O'Sullivan, Julian
AU - Whelan, Thomas
PY - 2011
Y1 - 2011
N2 - The aims of this study were to investigate the level of adversarial growth among telephone counsellors, and to examine the influence of psychological and environmental factors on growth. In particular, the effect of compassion fatigue, empathy, environmental support and calls per shift on posttraumatic growth was assessed.
AB - The aims of this study were to investigate the level of adversarial growth among telephone counsellors, and to examine the influence of psychological and environmental factors on growth. In particular, the effect of compassion fatigue, empathy, environmental support and calls per shift on posttraumatic growth was assessed.
UR - http://www.tandfonline.com/doi/abs/10.1080/03069885.2011.567326
UR - https://www.scopus.com/pages/publications/80051630857
U2 - 10.1080/03069885.2011.567326
DO - 10.1080/03069885.2011.567326
M3 - Article
SN - 0306-9885
VL - 39
SP - 307
EP - 323
JO - British Journal of Guidance & Counselling
JF - British Journal of Guidance & Counselling
IS - 4
ER -