The aims of this study were to investigate the level of adversarial growth among telephone counsellors, and to examine the influence of psychological and environmental factors on growth. In particular, the effect of compassion fatigue, empathy, environmental support and calls per shift on posttraumatic growth was assessed.
O'Sullivan, J., & Whelan, T. (2011). Adversarial growth in telephone counsellors: Psychological and environmental influences. British Journal of Guidance & Counselling, 39(4), 307 - 323. https://doi.org/10.1080/03069885.2011.567326