Adversarial growth in telephone counsellors: Psychological and environmental influences

Julian O'Sullivan, Thomas Whelan

Research output: Contribution to journalArticleResearchpeer-review

12 Citations (Scopus)


The aims of this study were to investigate the level of adversarial growth among telephone counsellors, and to examine the influence of psychological and environmental factors on growth. In particular, the effect of compassion fatigue, empathy, environmental support and calls per shift on posttraumatic growth was assessed.
Original languageEnglish
Pages (from-to)307 - 323
Number of pages17
JournalBritish Journal of Guidance & Counselling
Issue number4
Publication statusPublished - 2011

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