A user-centred approach to understanding the support needs of university teachers using a Learning Management System: A Pilot study

Silvia Vogel; Kirsten Schliephake; George Kotsanas

A user-centred approach to understanding the support needs of university teachers using a Learning Management System: A Pilot study

Silvia Vogel, Kirsten Schliephake, George Kotsanas

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

Abstract

Providing effective, timely and relevant Learning Management System (LMS) support to teaching staff working within the higher education context is challenging, yet essential in order to meet learning and teaching goals. Crucial to the success of an effective support model, is understanding the needs of teaching staff, together with their enablers and barriers to using technologies. This paper reports on the work-in-progress of a user-centred project initiated by a large university faculty located in Victoria, Australia. The aims of the project are to: 1) gain insights into the way teaching staff use and understand the LMS in their learning and teaching context; 2) use these insights to assist in developing a service support model which improves the experience of teachers using the LMS. The project adopts design thinking and thematic analysis methodologies. This paper reports on the first aim of the project.

Original language	English
Title of host publication	Proceedings of Australasian Society for Computers in Learning in Tertiary Education Annual Conference 2019
Subtitle of host publication	Diverse Learning. Diverse Goals. One Heart
Editors	Sharleen Chew Yi Wei, Chan Kah Mun, Alfieana Alphonso
Place of Publication	Singapore
Publisher	Australasian Society for Computers in Learning in Tertiary Education
Pages	593-597
Number of pages	5
Publication status	Published - 2 Dec 2019
Event	Annual Conference of the Australasian Society for Computers in Learning in Tertiary Education 2019 - Singapore University of Social Sciences, Singapore, Singapore Duration: 2 Dec 2019 → 5 Dec 2019 Conference number: 36th https://2019conference.ascilite.org/ https://ascilite.org/wp-content/uploads/2019/12/ASCILITE-2019-Proceedings.pdf (Proceedings)

Conference

Conference	Annual Conference of the Australasian Society for Computers in Learning in Tertiary Education 2019
Abbreviated title	ASCILITE 2019
Country/Territory	Singapore
City	Singapore
Period	2/12/19 → 5/12/19
Internet address	https://2019conference.ascilite.org/ https://ascilite.org/wp-content/uploads/2019/12/ASCILITE-2019-Proceedings.pdf (Proceedings)

Keywords

Design thinking
Learning Management System
Thematic analysis
User-centred

Access to Document

https://publications.ascilite.org/index.php/APUB/article/view/337Licence: CC BY

Cite this

Vogel, S., Schliephake, K., & Kotsanas, G. (2019). A user-centred approach to understanding the support needs of university teachers using a Learning Management System: A Pilot study. In S. Chew Yi Wei, C. Kah Mun, & A. Alphonso (Eds.), Proceedings of Australasian Society for Computers in Learning in Tertiary Education Annual Conference 2019: Diverse Learning. Diverse Goals. One Heart (pp. 593-597). Australasian Society for Computers in Learning in Tertiary Education. https://publications.ascilite.org/index.php/APUB/article/view/337

Vogel, Silvia ; Schliephake, Kirsten ; Kotsanas, George. / A user-centred approach to understanding the support needs of university teachers using a Learning Management System : A Pilot study. Proceedings of Australasian Society for Computers in Learning in Tertiary Education Annual Conference 2019: Diverse Learning. Diverse Goals. One Heart. editor / Sharleen Chew Yi Wei ; Chan Kah Mun ; Alfieana Alphonso. Singapore : Australasian Society for Computers in Learning in Tertiary Education, 2019. pp. 593-597

@inproceedings{086390495a0c473e839b969ec5839beb,

title = "A user-centred approach to understanding the support needs of university teachers using a Learning Management System: A Pilot study",

abstract = "Providing effective, timely and relevant Learning Management System (LMS) support to teaching staff working within the higher education context is challenging, yet essential in order to meet learning and teaching goals. Crucial to the success of an effective support model, is understanding the needs of teaching staff, together with their enablers and barriers to using technologies. This paper reports on the work-in-progress of a user-centred project initiated by a large university faculty located in Victoria, Australia. The aims of the project are to: 1) gain insights into the way teaching staff use and understand the LMS in their learning and teaching context; 2) use these insights to assist in developing a service support model which improves the experience of teachers using the LMS. The project adopts design thinking and thematic analysis methodologies. This paper reports on the first aim of the project.",

keywords = "Design thinking, Learning Management System, Thematic analysis, User-centred",

author = "Silvia Vogel and Kirsten Schliephake and George Kotsanas",

note = "Funding Information: We are grateful to the Office of the Deputy Dean (Education), MNHS, Monash University for financial support of this project, and to Ms Nabita Singh for assistance with the qualitative and quantitative analysis. This project meets the requirements of the National Statement on Ethical Conduct in Human Research and has been granted approval by the Monash University Human Research Ethics Committee. Project ID: 16934. Publisher Copyright: {\textcopyright} ASCILITE 2019 Singapore University of Social Sciences. All Rights Reserved.; Annual Conference of the Australasian Society for Computers in Learning in Tertiary Education 2019, ASCILITE 2019 ; Conference date: 02-12-2019 Through 05-12-2019",

year = "2019",

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language = "English",

pages = "593--597",

editor = "{Chew Yi Wei}, Sharleen and {Kah Mun}, Chan and Alfieana Alphonso",

booktitle = "Proceedings of Australasian Society for Computers in Learning in Tertiary Education Annual Conference 2019",

publisher = "Australasian Society for Computers in Learning in Tertiary Education",

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url = "https://2019conference.ascilite.org/, https://ascilite.org/wp-content/uploads/2019/12/ASCILITE-2019-Proceedings.pdf",

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Vogel, S, Schliephake, K & Kotsanas, G 2019, A user-centred approach to understanding the support needs of university teachers using a Learning Management System: A Pilot study. in S Chew Yi Wei, C Kah Mun & A Alphonso (eds), Proceedings of Australasian Society for Computers in Learning in Tertiary Education Annual Conference 2019: Diverse Learning. Diverse Goals. One Heart. Australasian Society for Computers in Learning in Tertiary Education, Singapore, pp. 593-597, Annual Conference of the Australasian Society for Computers in Learning in Tertiary Education 2019, Singapore, Singapore, 2/12/19. <https://publications.ascilite.org/index.php/APUB/article/view/337>

A user-centred approach to understanding the support needs of university teachers using a Learning Management System: A Pilot study. / Vogel, Silvia; Schliephake, Kirsten; Kotsanas, George.
Proceedings of Australasian Society for Computers in Learning in Tertiary Education Annual Conference 2019: Diverse Learning. Diverse Goals. One Heart. ed. / Sharleen Chew Yi Wei; Chan Kah Mun; Alfieana Alphonso. Singapore: Australasian Society for Computers in Learning in Tertiary Education, 2019. p. 593-597.

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

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Vogel S, Schliephake K, Kotsanas G. A user-centred approach to understanding the support needs of university teachers using a Learning Management System: A Pilot study. In Chew Yi Wei S, Kah Mun C, Alphonso A, editors, Proceedings of Australasian Society for Computers in Learning in Tertiary Education Annual Conference 2019: Diverse Learning. Diverse Goals. One Heart. Singapore: Australasian Society for Computers in Learning in Tertiary Education. 2019. p. 593-597

A user-centred approach to understanding the support needs of university teachers using a Learning Management System: A Pilot study

Abstract

Conference

Keywords

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