Original language | English |
---|---|
Pages (from-to) | 471 - 480 |
Number of pages | 10 |
Journal | Journal of Services Marketing |
Volume | 21 |
Issue number | 7 |
DOIs | |
Publication status | Published - 2007 |
Externally published | Yes |
A typology of mass services: the role of service delivery and consumption purpose in classifying service experiences
Sandy Ng, Rebekah Russell-Bennett, Tracey Dagger
Research output: Contribution to journal › Article › Research › peer-review
69
Citations
(Scopus)