TY - JOUR
T1 - A systemic approach to quality improvements
T2 - the interactions between the technical, human and quality systems
AU - Mandal, Purnendu
AU - Sohal, Amrik S.
AU - Howell, Andrea
PY - 1998
Y1 - 1998
N2 - A quality process model has been developed integrating the human resources, technical and quality improvement system with the cause - effect modelling technique of systems dynamics methodology. The model interactions are substantiated by a review of the literature, and through company discussions. The integrated model and the causes and effect trees which were developed helped in exposing the complex interactions that may prevail in total quality management.
AB - A quality process model has been developed integrating the human resources, technical and quality improvement system with the cause - effect modelling technique of systems dynamics methodology. The model interactions are substantiated by a review of the literature, and through company discussions. The integrated model and the causes and effect trees which were developed helped in exposing the complex interactions that may prevail in total quality management.
UR - http://www.scopus.com/inward/record.url?scp=1542524906&partnerID=8YFLogxK
U2 - 10.1080/0954412989289
DO - 10.1080/0954412989289
M3 - Article
AN - SCOPUS:1542524906
SN - 0954-4127
VL - 9
SP - 79
EP - 100
JO - Total Quality Management
JF - Total Quality Management
IS - 1
ER -