A systematic review of the association between healthcare accreditation and patient satisfaction

Mohammed Almasabi, Hui Yang, Shane Thomas

    Research output: Contribution to journalArticleResearchpeer-review

    Abstract

    Improving patient satisfaction has become a major goal in all healthcare settings. Accreditation can play an important role in improving patient satisfaction, but the impact of accreditation on patient satisfaction is unclear. The objective of this systematic review is to identify and analyse research examining the effect of healthcare accreditation on patient satisfaction.Four databases were searched: Medline, Embase, Ovid MEDLINE and PUBMED. Hand-searching of reference lists from full-text articles was also conducted. The review included all scientific literature published on the relationship between healthcare accreditation and patient satisfaction.From an initial list of over 220 articles, the authors identified 20 studies that met the inclusion criteria. The 20 studies were classified into three categories: those comparing patient satisfaction in accredited and non-accredited healthcare organisations; those comparing patient satisfaction before and after healthcare accreditation; and patient involvement in healthcare accreditation. The existing literature provides no clear evidence that healthcare accreditation improves patient satisfaction.
    Original languageEnglish
    Pages (from-to)1618 - 1623
    Number of pages6
    JournalWorld Applied Sciences Journal
    Volume31
    Issue number9
    DOIs
    Publication statusPublished - 2014

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