A survey of Australian human services agency software usage

Judith Grundy, John Grundy

Research output: Contribution to journalArticleResearchpeer-review

2 Citations (Scopus)


Human Services agencies use a wide range of software systems to manage caseloads, maintain records, deliver services to clients, and for interagency communication. Some systems are generic, such as Word or Excel, while some are specialized to the organization, such as specialized databases for tracking case notes. Some software systems are shared across organizations. We surveyed nearly 40 Australian Human Services agencies to ascertain the range of software currently in use by agencies and their opinions on it, with a view to identifying promising new Human Services applications. We interviewed representatives from a selection of smaller agencies. This resulted in detailed feedback on key issues to consider when developing and deploying new Human Services software.

Original languageEnglish
Pages (from-to)84-94
Number of pages11
JournalJournal of Technology in Human Services
Issue number1
Publication statusPublished - 2013
Externally publishedYes


  • Case notes management
  • Client confidentiality and privacy
  • Human services software survey
  • Interagency collaboration

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