A survey analysis of service quality for domestic airlines

Yu-Hern Chang, Chung-Hsing Yeh

    Research output: Contribution to journalArticleResearchpeer-review

    245 Citations (Scopus)
    Original languageEnglish
    Pages (from-to)166 - 177
    Number of pages12
    JournalEuropean Journal of Operational Research
    Volume139
    Issue number1
    DOIs
    Publication statusPublished - 2002

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