A study of the relationship between quality management practices and performance in small businesses

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Abstract

A considerable amount of resources are being deployed by organisations of all sizes and types towards implementing Total Quality Management and other improvement strategies. However, little is known about the impact these practices are having on organisational performance, particularly for small-and medium-sized businesses. This paper examines the relationship between quality management practices and performance in small businesses. Over the past decade a number of empirical studies has been conducted that examine the link between quality management practices and organisational performance; however, most of these have focused on larger organisations. This study uses data collected from 62 small business in Australia and uses the Australian Quality Awards framework to determine the link between quality management practices and business performance.

Original languageEnglish
Pages (from-to)859-877
Number of pages19
JournalInternational Journal of Quality and Reliability Management
Volume16
Issue number9
DOIs
Publication statusPublished - 1 Dec 1999

Keywords

  • Australia
  • Performance
  • Quality management
  • Small firms
  • Small-to medium-sized enterprises

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