@inproceedings{d677b01439f44d35bf96710393f65486,
title = "A study in progress: do you have that blue book? A discussion of human factors in the provision of quality library reference services in Victorian TAFE institutes in the context of the information age",
author = "Anne Bult",
year = "2001",
language = "English",
isbn = "0868045608",
volume = "1",
pages = "11 -- 17",
booktitle = "Revelling in Reference 2001 RAISS - Reference and Information Services Section Symposium Proceedings",
publisher = "Australian Library and Information Association",
note = "Reference and Information Services Section Symposium, RAISS 2001 ; Conference date: 11-10-2001 Through 14-10-2001",
}