A real-time IVR platform for community radio

Konstantinos Kazakos, Siddhartha Asthana, Madeline Balaam, Mona Duggal, Amey Holden, Limalemla Jamir, Nanda Kishore Kannuri, Saurabh Kumar, Amarendar Reddy Mamindla, Subhashini Arcot Manikam, GVS Murthy, Papreen Nahar, Peter Phillimore, Shreyaswi Sathyanath, Pushpendra Singh, Meenu Singh, Pete Wright, Deepika Yadav, Patrick Olivier

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

23 Citations (Scopus)

Abstract

Interactive Voice Response (IVR) platforms have been widely deployed in resource-limited settings. These systems tend to afford asynchronous push interactions, and within the context of health, provide medication reminders, descriptions of symptoms and tips on self-management. Here, we present the development of an IVR system for resource-limited settings that enables real-time, synchronous interaction. Inspired by community radio, and calls for health systems that are truly local, we developed 'Sehat ki Vaani'. Sehat ki Vaani is a real-time IVR platform that enables hosting and participation in radio chat shows on community-led topics. We deployed Sehat ki Vaani with two communities in North India on topics related to the management of Type 2 diabetes and maternal health. Our deployments highlight the potential for synchronous IVR systems to offer community connection and localised sharing of experience, while also highlighting the complexity of producing, hosting and participating in radio shows in real time through IVR. We discuss the relative strengths and weaknesses of synchronous IVR systems, and highlight lessons learnt for interaction design in this area.

Original languageEnglish
Title of host publicationCHI 2016 - San Jose, CA, USA May 7 - 12
Subtitle of host publicationProceedings - The 34th Annual CHI Conference on Human Factors in Computing Systems
EditorsCliff Lampe
Place of PublicationNew York NY USA
PublisherAssociation for Computing Machinery (ACM)
Pages343-354
Number of pages12
ISBN (Electronic)9781450333627
DOIs
Publication statusPublished - 2016
Externally publishedYes
EventInternational Conference on Human Factors in Computing Systems 2016 - San Jose, United States of America
Duration: 7 May 201612 May 2016
Conference number: 34th
https://chi2016.acm.org/wp/ (Website)
https://dl.acm.org/doi/proceedings/10.1145/2851581 (Proceedings)

Conference

ConferenceInternational Conference on Human Factors in Computing Systems 2016
Abbreviated titleCHI 2016
CountryUnited States of America
CitySan Jose
Period7/05/1612/05/16
Other
Internet address

Keywords

  • Community
  • Design
  • HCI4D
  • ICTD
  • India
  • IVR
  • Nihealth
  • Resourcelimited settings
  • User experience

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