A qualitative method for identifying factors that influence user satisfaction

Bernard J Terrill; Andrew Mark Flitman

A qualitative method for identifying factors that influence user satisfaction

Bernard J Terrill, Andrew Mark Flitman

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

Original language	English
Title of host publication	Proceedings of the 12th International Conference on Information Systems and Development: Constructing the Infrastructure for the Knowledge Economy
Editors	Henry Linger, Julie Fisher, Wita Wojtkowski, W Gregory Wojtkowski, Joze Zupancic, Kitty Vigo, Josie Arnold
Place of Publication	New York USA
Publisher	Kluwer Academic Publishers
Pages	293 - 304
Number of pages	12
ISBN (Print)	0306485540
Publication status	Published - 2004
Event	International Conference on Information Systems Development 2003 - Melbourne, Australia Duration: 29 Aug 2003 → 31 Aug 2003 Conference number: 12th https://link.springer.com/book/10.1007/978-1-4757-4852-9 (Proceedings)

Conference

Conference	International Conference on Information Systems Development 2003
Abbreviated title	ISD 2003
Country/Territory	Australia
City	Melbourne
Period	29/08/03 → 31/08/03
Internet address	https://link.springer.com/book/10.1007/978-1-4757-4852-9 (Proceedings)

Cite this

Terrill, B. J., & Flitman, A. M. (2004). A qualitative method for identifying factors that influence user satisfaction. In H. Linger, J. Fisher, W. Wojtkowski, W. G. Wojtkowski, J. Zupancic, K. Vigo, & J. Arnold (Eds.), Proceedings of the 12th International Conference on Information Systems and Development: Constructing the Infrastructure for the Knowledge Economy (pp. 293 - 304). Kluwer Academic Publishers.

Terrill, Bernard J ; Flitman, Andrew Mark. / A qualitative method for identifying factors that influence user satisfaction. Proceedings of the 12th International Conference on Information Systems and Development: Constructing the Infrastructure for the Knowledge Economy. editor / Henry Linger ; Julie Fisher ; Wita Wojtkowski ; W Gregory Wojtkowski ; Joze Zupancic ; Kitty Vigo ; Josie Arnold. New York USA : Kluwer Academic Publishers, 2004. pp. 293 - 304

@inproceedings{c51c7ebd0d0f4dd7bd0204f79fd1937d,

title = "A qualitative method for identifying factors that influence user satisfaction",

author = "Terrill, {Bernard J} and Flitman, {Andrew Mark}",

year = "2004",

language = "English",

isbn = "0306485540",

pages = "293 -- 304",

editor = "Henry Linger and Julie Fisher and Wita Wojtkowski and Wojtkowski, {W Gregory} and Joze Zupancic and Kitty Vigo and Josie Arnold",

booktitle = "Proceedings of the 12th International Conference on Information Systems and Development: Constructing the Infrastructure for the Knowledge Economy",

publisher = "Kluwer Academic Publishers",

address = "Germany",

note = "International Conference on Information Systems Development 2003, ISD 2003 ; Conference date: 29-08-2003 Through 31-08-2003",

url = "https://link.springer.com/book/10.1007/978-1-4757-4852-9",

}

Terrill, BJ & Flitman, AM 2004, A qualitative method for identifying factors that influence user satisfaction. in H Linger, J Fisher, W Wojtkowski, WG Wojtkowski, J Zupancic, K Vigo & J Arnold (eds), Proceedings of the 12th International Conference on Information Systems and Development: Constructing the Infrastructure for the Knowledge Economy. Kluwer Academic Publishers, New York USA, pp. 293 - 304, International Conference on Information Systems Development 2003, Melbourne, Victoria, Australia, 29/08/03.

A qualitative method for identifying factors that influence user satisfaction. / Terrill, Bernard J; Flitman, Andrew Mark.
Proceedings of the 12th International Conference on Information Systems and Development: Constructing the Infrastructure for the Knowledge Economy. ed. / Henry Linger; Julie Fisher; Wita Wojtkowski; W Gregory Wojtkowski; Joze Zupancic; Kitty Vigo; Josie Arnold. New York USA: Kluwer Academic Publishers, 2004. p. 293 - 304.

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

TY - GEN

T1 - A qualitative method for identifying factors that influence user satisfaction

AU - Terrill, Bernard J

AU - Flitman, Andrew Mark

N1 - Conference code: 12th

PY - 2004

Y1 - 2004

M3 - Conference Paper

SN - 0306485540

SP - 293

EP - 304

BT - Proceedings of the 12th International Conference on Information Systems and Development: Constructing the Infrastructure for the Knowledge Economy

A2 - Linger, Henry

A2 - Fisher, Julie

A2 - Wojtkowski, Wita

A2 - Wojtkowski, W Gregory

A2 - Zupancic, Joze

A2 - Vigo, Kitty

A2 - Arnold, Josie

PB - Kluwer Academic Publishers

CY - New York USA

T2 - International Conference on Information Systems Development 2003

Y2 - 29 August 2003 through 31 August 2003

ER -

Terrill BJ, Flitman AM. A qualitative method for identifying factors that influence user satisfaction. In Linger H, Fisher J, Wojtkowski W, Wojtkowski WG, Zupancic J, Vigo K, Arnold J, editors, Proceedings of the 12th International Conference on Information Systems and Development: Constructing the Infrastructure for the Knowledge Economy. New York USA: Kluwer Academic Publishers. 2004. p. 293 - 304