A proposed multi-dimensional approach to evaluating service recovery

Mahesh S Bhandari, Yelena Tsarenko, Michael Jay Polonsky

Research output: Contribution to journalArticleResearchpeer-review

73 Citations (Scopus)
Original languageEnglish
Pages (from-to)174 - 185
Number of pages12
JournalJournal of Services Marketing
Volume21
Issue number3
Publication statusPublished - 2007

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