A paradigm for developing TQM-role stressors model and index

Pei Lee Teh; Chen Chen Yong; Veeri Arumugam

doi:10.1109/IEEM.2009.5373543

A paradigm for developing TQM-role stressors model and index

Pei Lee Teh, Chen Chen Yong, Veeri Arumugam

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Other › peer-review

3 Citations (Scopus)

Abstract

TQM practices have been increasingly implemented in both manufacturing and service organizations, yet research has neglected the study of role stressors induce from the implementation of TQM practices. Drawing from the extant TQM and role stressors literature, this paper examines the relationship between TQM and role stressors by addressing three critical gaps: (1) conceptualizing the multidimensionality of TQM practices as a preventive approach to role stressors; (2) formulating TQM-Role Stressors index for the use of industrial benchmarking; and (3) constructing a model for assessing the nonlinear influences of TQM on role stressors. This study concludes with a discussion of potential practical applications of the TQM-Role Stressors index and model for longitudinal study aimed at deepening our understanding of the role of TQM practices in reducing undesirable role stressors experienced by employees.

Original language	English
Title of host publication	IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management
Pages	940-944
Number of pages	5
DOIs	https://doi.org/10.1109/IEEM.2009.5373543
Publication status	Published - 2009
Externally published	Yes
Event	IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) 2009 - Hong Kong, China Duration: 8 Dec 2009 → 11 Dec 2009 https://ieeexplore.ieee.org/xpl/conhome/5356752/proceeding (Proceedings)

Publication series

Name	IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management

Conference

Conference	IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) 2009
Abbreviated title	IEEM 2009
Country/Territory	China
City	Hong Kong
Period	8/12/09 → 11/12/09
Internet address	https://ieeexplore.ieee.org/xpl/conhome/5356752/proceeding (Proceedings)

Keywords

Modeling
Role stressors
Total quality management

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Access to Document

10.1109/IEEM.2009.5373543

Cite this

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title = "A paradigm for developing TQM-role stressors model and index",

abstract = "TQM practices have been increasingly implemented in both manufacturing and service organizations, yet research has neglected the study of role stressors induce from the implementation of TQM practices. Drawing from the extant TQM and role stressors literature, this paper examines the relationship between TQM and role stressors by addressing three critical gaps: (1) conceptualizing the multidimensionality of TQM practices as a preventive approach to role stressors; (2) formulating TQM-Role Stressors index for the use of industrial benchmarking; and (3) constructing a model for assessing the nonlinear influences of TQM on role stressors. This study concludes with a discussion of potential practical applications of the TQM-Role Stressors index and model for longitudinal study aimed at deepening our understanding of the role of TQM practices in reducing undesirable role stressors experienced by employees.",

keywords = "Modeling, Role stressors, Total quality management",

author = "Teh, \{Pei Lee\} and Yong, \{Chen Chen\} and Veeri Arumugam",

note = "Copyright: Copyright 2010 Elsevier B.V., All rights reserved.; IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) 2009, IEEM 2009 ; Conference date: 08-12-2009 Through 11-12-2009",

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doi = "10.1109/IEEM.2009.5373543",

language = "English",

isbn = "9781424448708",

series = "IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management",

pages = "940--944",

booktitle = "IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management",

url = "https://ieeexplore.ieee.org/xpl/conhome/5356752/proceeding",

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Teh, PL, Yong, CC & Arumugam, V 2009, A paradigm for developing TQM-role stressors model and index. in IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management. IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management, pp. 940-944, IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) 2009, Hong Kong, China, 8/12/09. https://doi.org/10.1109/IEEM.2009.5373543

A paradigm for developing TQM-role stressors model and index. / Teh, Pei Lee; Yong, Chen Chen; Arumugam, Veeri.
IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management. 2009. p. 940-944 (IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management).

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Other › peer-review

TY - GEN

T1 - A paradigm for developing TQM-role stressors model and index

AU - Teh, Pei Lee

AU - Yong, Chen Chen

AU - Arumugam, Veeri

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AB - TQM practices have been increasingly implemented in both manufacturing and service organizations, yet research has neglected the study of role stressors induce from the implementation of TQM practices. Drawing from the extant TQM and role stressors literature, this paper examines the relationship between TQM and role stressors by addressing three critical gaps: (1) conceptualizing the multidimensionality of TQM practices as a preventive approach to role stressors; (2) formulating TQM-Role Stressors index for the use of industrial benchmarking; and (3) constructing a model for assessing the nonlinear influences of TQM on role stressors. This study concludes with a discussion of potential practical applications of the TQM-Role Stressors index and model for longitudinal study aimed at deepening our understanding of the role of TQM practices in reducing undesirable role stressors experienced by employees.

KW - Modeling

KW - Role stressors

KW - Total quality management

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M3 - Conference Paper

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T2 - IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) 2009

Y2 - 8 December 2009 through 11 December 2009

ER -

A paradigm for developing TQM-role stressors model and index

Abstract

Publication series

Conference

Keywords

UN SDGs

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