A paradigm for developing TQM-role stressors model and index

Pei Lee Teh, Chen Chen Yong, Veeri Arumugam

Research output: Chapter in Book/Report/Conference proceedingConference PaperOtherpeer-review

3 Citations (Scopus)

Abstract

TQM practices have been increasingly implemented in both manufacturing and service organizations, yet research has neglected the study of role stressors induce from the implementation of TQM practices. Drawing from the extant TQM and role stressors literature, this paper examines the relationship between TQM and role stressors by addressing three critical gaps: (1) conceptualizing the multidimensionality of TQM practices as a preventive approach to role stressors; (2) formulating TQM-Role Stressors index for the use of industrial benchmarking; and (3) constructing a model for assessing the nonlinear influences of TQM on role stressors. This study concludes with a discussion of potential practical applications of the TQM-Role Stressors index and model for longitudinal study aimed at deepening our understanding of the role of TQM practices in reducing undesirable role stressors experienced by employees.

Original languageEnglish
Title of host publicationIEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management
Pages940-944
Number of pages5
DOIs
Publication statusPublished - 2009
Externally publishedYes
EventIEEE International Conference on Industrial Engineering and Engineering Management (IEEM) 2009 - Hong Kong, China
Duration: 8 Dec 200911 Dec 2009
https://ieeexplore.ieee.org/xpl/conhome/5356752/proceeding (Proceedings)

Publication series

NameIEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management

Conference

ConferenceIEEE International Conference on Industrial Engineering and Engineering Management (IEEM) 2009
Abbreviated titleIEEM 2009
CountryChina
CityHong Kong
Period8/12/0911/12/09
Internet address

Keywords

  • Modeling
  • Role stressors
  • Total quality management

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