A model of the moderating influence of emotional intelligence on the relationship between emotional labor, burnout and the service experience

Pieter Andrew Van Dijk; Andrea Kirk-Brown

A model of the moderating influence of emotional intelligence on the relationship between emotional labor, burnout and the service experience

Department of Management

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

Original language	English
Title of host publication	Creating Tourism Knowledge: Proceedings of the 14th International Research Conference of the Council for Australian University Tourism and Hospitality Education
Editors	C Cooper, C Arcodia, D Solnet, M Whitford
Place of Publication	Brisbane Qld Australia
Publisher	CAUTHE
Pages	830 - 837
Number of pages	7
ISBN (Print)	10864997 58 3
Publication status	Published - 2004
Event	Council for Australasian University Tourism and Hospitality Education Annual Conference 2004 - Brisbane, Australia Duration: 10 Feb 2004 → 13 Feb 2004 Conference number: 14th

Conference

Conference	Council for Australasian University Tourism and Hospitality Education Annual Conference 2004
Abbreviated title	CAUTHE 2004
Country/Territory	Australia
City	Brisbane
Period	10/02/04 → 13/02/04

Cite this

Van Dijk, P. A., & Kirk-Brown, A. (2004). A model of the moderating influence of emotional intelligence on the relationship between emotional labor, burnout and the service experience. In C. Cooper, C. Arcodia, D. Solnet, & M. Whitford (Eds.), Creating Tourism Knowledge: Proceedings of the 14th International Research Conference of the Council for Australian University Tourism and Hospitality Education (pp. 830 - 837). CAUTHE.

Van Dijk, Pieter Andrew ; Kirk-Brown, Andrea. / A model of the moderating influence of emotional intelligence on the relationship between emotional labor, burnout and the service experience. Creating Tourism Knowledge: Proceedings of the 14th International Research Conference of the Council for Australian University Tourism and Hospitality Education. editor / C Cooper ; C Arcodia ; D Solnet ; M Whitford. Brisbane Qld Australia : CAUTHE, 2004. pp. 830 - 837

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title = "A model of the moderating influence of emotional intelligence on the relationship between emotional labor, burnout and the service experience",

author = "\{Van Dijk\}, \{Pieter Andrew\} and Andrea Kirk-Brown",

year = "2004",

language = "English",

isbn = "10864997 58 3",

pages = "830 -- 837",

editor = "C Cooper and C Arcodia and D Solnet and M Whitford",

booktitle = "Creating Tourism Knowledge: Proceedings of the 14th International Research Conference of the Council for Australian University Tourism and Hospitality Education",

publisher = "CAUTHE",

note = "Council for Australasian University Tourism and Hospitality Education Annual Conference 2004, CAUTHE 2004 ; Conference date: 10-02-2004 Through 13-02-2004",

}

Van Dijk, PA & Kirk-Brown, A 2004, A model of the moderating influence of emotional intelligence on the relationship between emotional labor, burnout and the service experience. in C Cooper, C Arcodia, D Solnet & M Whitford (eds), Creating Tourism Knowledge: Proceedings of the 14th International Research Conference of the Council for Australian University Tourism and Hospitality Education. CAUTHE, Brisbane Qld Australia, pp. 830 - 837, Council for Australasian University Tourism and Hospitality Education Annual Conference 2004, Brisbane, Queensland, Australia, 10/02/04.

A model of the moderating influence of emotional intelligence on the relationship between emotional labor, burnout and the service experience. / Van Dijk, Pieter Andrew ; Kirk-Brown, Andrea.
Creating Tourism Knowledge: Proceedings of the 14th International Research Conference of the Council for Australian University Tourism and Hospitality Education. ed. / C Cooper; C Arcodia; D Solnet; M Whitford. Brisbane Qld Australia: CAUTHE, 2004. p. 830 - 837.

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

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AU - Kirk-Brown, Andrea

N1 - Conference code: 14th

PY - 2004

Y1 - 2004

M3 - Conference Paper

SN - 10864997 58 3

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BT - Creating Tourism Knowledge: Proceedings of the 14th International Research Conference of the Council for Australian University Tourism and Hospitality Education

A2 - Cooper, C

A2 - Arcodia, C

A2 - Solnet, D

A2 - Whitford, M

PB - CAUTHE

CY - Brisbane Qld Australia

T2 - Council for Australasian University Tourism and Hospitality Education Annual Conference 2004

Y2 - 10 February 2004 through 13 February 2004

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Van Dijk PA , Kirk-Brown A. A model of the moderating influence of emotional intelligence on the relationship between emotional labor, burnout and the service experience. In Cooper C, Arcodia C, Solnet D, Whitford M, editors, Creating Tourism Knowledge: Proceedings of the 14th International Research Conference of the Council for Australian University Tourism and Hospitality Education. Brisbane Qld Australia: CAUTHE. 2004. p. 830 - 837