A model of the moderating influence of emotional intelligence on the relationship between emotional labor, burnout and the service experience

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Original languageEnglish
Title of host publicationCreating Tourism Knowledge: Proceedings of the 14th International Research Conference of the Council for Australian University Tourism and Hospitality Education
EditorsC Cooper, C Arcodia, D Solnet, M Whitford
Place of PublicationBrisbane Qld Australia
PublisherCAUTHE
Pages830 - 837
Number of pages7
ISBN (Print)10864997 58 3
Publication statusPublished - 2004
EventCouncil for Australasian University Tourism and Hospitality Education Annual Conference 2004 - Brisbane, Australia
Duration: 10 Feb 200413 Feb 2004
Conference number: 14th

Conference

ConferenceCouncil for Australasian University Tourism and Hospitality Education Annual Conference 2004
Abbreviated titleCAUTHE
CountryAustralia
CityBrisbane
Period10/02/0413/02/04

Cite this