A measurement of emotional intelligence in service encounters

Wai Hoe Mok, Yelena Tsarenko, Thomas Mark Gabbott

Research output: Contribution to journal › Article › Research › peer-review

Original language	English
Pages (from-to)	20 - 29
Number of pages	10
Journal	Australasian Marketing Journal
Volume	16
Issue number	1
Publication status	Published - 2008

Cite this

@article{12f519d0a7e44b9a88baf978c0244ba7,

title = "A measurement of emotional intelligence in service encounters",

author = "Mok, {Wai Hoe} and Yelena Tsarenko and Gabbott, {Thomas Mark}",

year = "2008",

language = "English",

volume = "16",

pages = "20 -- 29",

journal = "Australasian Marketing Journal",

issn = "1320-1646",

publisher = "Elsevier",

number = "1",

}