A measurement of emotional intelligence in service encounters

Wai Hoe Mok, Yelena Tsarenko, Thomas Mark Gabbott

Research output: Contribution to journalArticleResearchpeer-review

5 Citations (Scopus)
Original languageEnglish
Pages (from-to)20 - 29
Number of pages10
JournalAustralasian Marketing Journal
Volume16
Issue number1
Publication statusPublished - 2008

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