Original language | English |
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Pages (from-to) | 20 - 29 |
Number of pages | 10 |
Journal | Australasian Marketing Journal |
Volume | 16 |
Issue number | 1 |
Publication status | Published - 2008 |
A measurement of emotional intelligence in service encounters
Wai Hoe Mok, Yelena Tsarenko, Thomas Mark Gabbott
Research output: Contribution to journal › Article › Research › peer-review
6
Citations
(Scopus)