A longitudinal study of usability in health care-does time heal?

Jesper Kjeldskov, Mikael B. Skov, Jan Stage

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

9 Citations (Scopus)

Abstract

We report from a longitudinal laboratory-based usability evaluation of a health care information system. A usability evaluation was conducted with novice users when an electronic patient record system was being deployed in a large hospital. After the nurses had used the system in their daily work for 15 months, we repeated the evaluation. Our aim was to inquire into the nature of usability problems experienced by novice and expert users, and to see to what extend usability problems of a health care information system may or may not disappear over time, as the nurses get more familiar with it-if time heals poor design. On the basis of our study, we present findings on the usability of the electronic patient system as experienced by the nurses at these two different points in time and discuss implications for evaluating usability in health care.

Original languageEnglish
Title of host publicationInformation Technology in Health Care 2007 - Proceedings of the 3rd International Conference on Information Technology in Health Care
Subtitle of host publicationSocio-Technical Approaches
PublisherIOS Press
Pages181-191
Number of pages11
ISBN (Print)9781586037772
Publication statusPublished - 2007
Externally publishedYes
EventInternational Conference on Information Technology in Health Care: Socio-Technical Approaches 2007 - Sydney, Australia
Duration: 28 Aug 200730 Aug 2007
Conference number: 3rd
https://ebooks.iospress.nl/volume/information-technology-in-health-care-2007

Publication series

NameStudies in Health Technology and Informatics
Volume130
ISSN (Print)0926-9630
ISSN (Electronic)1879-8365

Conference

ConferenceInternational Conference on Information Technology in Health Care: Socio-Technical Approaches 2007
Abbreviated titleITHC 2007
Country/TerritoryAustralia
CitySydney
Period28/08/0730/08/07
Internet address

Keywords

  • Electronic Patient Records
  • experts and novice users
  • longitudinal study
  • usability

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