A hierarchical model of health service quality: Scale development and investigation of an integrated model

Tracey Dagger, Jillian Sweeney, Lester Johnson

Research output: Contribution to journalArticleResearchpeer-review

365 Citations (Scopus)
Original languageEnglish
Pages (from-to)123 - 142
Number of pages20
JournalJournal of Service Research
Issue number2
Publication statusPublished - 2007
Externally publishedYes

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