A framework for understanding customer relationship management systems benefits

Graeme Shanks, Ilona Jagielska, Malini Jayaganesh

Research output: Contribution to journal › Article › Research › peer-review

Original language	English
Pages (from-to)	263 - 288
Number of pages	26
Journal	Communications of the Association for Information Systems
Volume	25
Issue number	1
Publication status	Published - 2009

Cite this

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title = "A framework for understanding customer relationship management systems benefits",

author = "Graeme Shanks and Ilona Jagielska and Malini Jayaganesh",

year = "2009",

language = "English",

volume = "25",

pages = "263 -- 288",

journal = "Communications of the Association for Information Systems",

issn = "1529-3181",

publisher = "Association for Information Systems",

number = "1",

}

TY - JOUR

T1 - A framework for understanding customer relationship management systems benefits

AU - Shanks, Graeme

AU - Jagielska, Ilona

AU - Jayaganesh, Malini

PY - 2009

Y1 - 2009

M3 - Article

VL - 25

SP - 263

EP - 288

JO - Communications of the Association for Information Systems

JF - Communications of the Association for Information Systems

SN - 1529-3181

IS - 1

ER -