A framework for understanding Customer Relationship Management system benefits

Malini Jayaganesh; Graeme Shanks; Sven Carlsson

A framework for understanding Customer Relationship Management system benefits

Malini Jayaganesh, Graeme Shanks, Sven Carlsson

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

Original language	English
Title of host publication	Proceedings of the 15th Australasian Conference on Information Systems
Editors	Steve Elliot, Mary-Anne Williams, Sue Williams, Carol Pollard
Place of Publication	Hobart Tas Australia
Publisher	University of Tasmania
Pages	1 - 10
Number of pages	10
ISBN (Print)	1864876948
Publication status	Published - 2004
Event	Australasian Conference on Information Systems 2004 - University of Tasmania, Hobart, Australia Duration: 1 Dec 2004 → 3 Dec 2004 Conference number: 15th http://acis.aaisnet.org/proceedings/2004.zip (Proceedings)

Conference

Conference	Australasian Conference on Information Systems 2004
Abbreviated title	ACIS 2004
Country/Territory	Australia
City	Hobart
Period	1/12/04 → 3/12/04
Internet address	http://acis.aaisnet.org/proceedings/2004.zip (Proceedings)

Cite this

@inproceedings{5d6b3d769ecf4148a89d1775e13660b7,

title = "A framework for understanding Customer Relationship Management system benefits",

author = "Malini Jayaganesh and Graeme Shanks and Sven Carlsson",

year = "2004",

language = "English",

isbn = "1864876948",

pages = "1 -- 10",

editor = "Steve Elliot and Mary-Anne Williams and Sue Williams and Carol Pollard",

booktitle = "Proceedings of the 15th Australasian Conference on Information Systems",

publisher = "University of Tasmania",

address = "Australia",

note = "Australasian Conference on Information Systems 2004, ACIS 2004 ; Conference date: 01-12-2004 Through 03-12-2004",

url = "http://acis.aaisnet.org/proceedings/2004.zip",

}

Jayaganesh, M, Shanks, G & Carlsson, S 2004, A framework for understanding Customer Relationship Management system benefits. in S Elliot, M-A Williams, S Williams & C Pollard (eds), Proceedings of the 15th Australasian Conference on Information Systems. University of Tasmania, Hobart Tas Australia, pp. 1 - 10, Australasian Conference on Information Systems 2004, Hobart, Tasmania, Australia, 1/12/04.

A framework for understanding Customer Relationship Management system benefits. / Jayaganesh, Malini; Shanks, Graeme; Carlsson, Sven.
Proceedings of the 15th Australasian Conference on Information Systems. ed. / Steve Elliot; Mary-Anne Williams; Sue Williams; Carol Pollard. Hobart Tas Australia: University of Tasmania, 2004. p. 1 - 10.

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

TY - GEN

T1 - A framework for understanding Customer Relationship Management system benefits

AU - Jayaganesh, Malini

AU - Shanks, Graeme

AU - Carlsson, Sven

N1 - Conference code: 15th

PY - 2004

Y1 - 2004

M3 - Conference Paper

SN - 1864876948

SP - 1

EP - 10

BT - Proceedings of the 15th Australasian Conference on Information Systems

A2 - Elliot, Steve

A2 - Williams, Mary-Anne

A2 - Williams, Sue

A2 - Pollard, Carol

PB - University of Tasmania

CY - Hobart Tas Australia

T2 - Australasian Conference on Information Systems 2004

Y2 - 1 December 2004 through 3 December 2004

ER -