A curated personas and design guidelines tool for better supporting diverse end-users

Jianing Liu, Jia Shi, Jun Xie, Xinyun Zhang, Zichuan Zhang, John Grundy, Tanjila Kanij

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review


Many work and living activities in modern society are increasingly dependent on web and app software. However, much existing software lacks consideration of many diverse end-user characteristics, such as age, mental and physical challenges, language proficiency, culture, socio-economic status, educational attainment and so on. Many developers do not have lived experience of most of these challenges, fail to empathise with those who have them, and lack knowledge of how to address them in their software design and evaluation activities. To address this issue, we designed a curated persona and design guidelines tool to help developers consider and address diverse end-user needs during the software development process. Our tool helps software development teams to take a more holistic view of human nature and diverse end-uses during the software development cycle and to design software with multiple diverse end-user needs in mind. Our evaluation with 23 real world software developers shows that the use of such human-centric persona and guideline tools in the early stages of software development can help to reduce software end-user bias and increase software accessibility.

Original languageEnglish
Title of host publicationProceedings - 2022 IEEE 46th Annual Computers, Software, and Applications Conference, COMPSAC 2022
EditorsHong Va Leong, Sahra Sedigh Sarvestani, Yuuichi Teranishi, Alfredo Cuzzocrea, Hiroki Kashiwazaki, Dave Towey, Ji-Jiang Yang, Hossain Shahriar
Place of PublicationPiscataway NJ USA
PublisherIEEE, Institute of Electrical and Electronics Engineers
Number of pages8
ISBN (Electronic)9781665488105
ISBN (Print)9781665488112
Publication statusPublished - 2022
EventInternational Computer Software and Applications Conference 2022 - Online, United States of America
Duration: 27 Jun 20221 Jul 2022
Conference number: 46th
https://ieeexplore.ieee.org/xpl/conhome/9842455/proceeding (Proceedings)
https://ieeecompsac.computer.org/2022/ (Website)

Publication series

NameProceedings - 2022 IEEE 46th Annual Computers, Software, and Applications Conference, COMPSAC 2022
ISSN (Print)0730-3157


ConferenceInternational Computer Software and Applications Conference 2022
Abbreviated titleCOMPSAC 2022
Country/TerritoryUnited States of America
Internet address


  • Accessibility
  • bias in software
  • E-education
  • E-shopping
  • Guideline
  • Human-centric design
  • Persona

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