A curated personas and design guidelines tool for better supporting diverse end-users

Jianing Liu; Jia Shi; Jun Xie; Xinyun Zhang; Zichuan Zhang; John Grundy; Tanjila Kanij

doi:10.1109/COMPSAC54236.2022.00255

A curated personas and design guidelines tool for better supporting diverse end-users

Jianing Liu, Jia Shi, Jun Xie, Xinyun Zhang, Zichuan Zhang, John Grundy, Tanjila Kanij

Department of Software Systems & Cybersecurity

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

4 Citations (Scopus)

Abstract

Many work and living activities in modern society are increasingly dependent on web and app software. However, much existing software lacks consideration of many diverse end-user characteristics, such as age, mental and physical challenges, language proficiency, culture, socio-economic status, educational attainment and so on. Many developers do not have lived experience of most of these challenges, fail to empathise with those who have them, and lack knowledge of how to address them in their software design and evaluation activities. To address this issue, we designed a curated persona and design guidelines tool to help developers consider and address diverse end-user needs during the software development process. Our tool helps software development teams to take a more holistic view of human nature and diverse end-uses during the software development cycle and to design software with multiple diverse end-user needs in mind. Our evaluation with 23 real world software developers shows that the use of such human-centric persona and guideline tools in the early stages of software development can help to reduce software end-user bias and increase software accessibility.

Original language	English
Title of host publication	Proceedings - 2022 IEEE 46th Annual Computers, Software, and Applications Conference, COMPSAC 2022
Editors	Hong Va Leong, Sahra Sedigh Sarvestani, Yuuichi Teranishi, Alfredo Cuzzocrea, Hiroki Kashiwazaki, Dave Towey, Ji-Jiang Yang, Hossain Shahriar
Place of Publication	Piscataway NJ USA
Publisher	IEEE, Institute of Electrical and Electronics Engineers
Pages	1606-1613
Number of pages	8
ISBN (Electronic)	9781665488105
ISBN (Print)	9781665488112
DOIs	https://doi.org/10.1109/COMPSAC54236.2022.00255
Publication status	Published - 2022
Event	International Computer Software and Applications Conference 2022 - Online, United States of America Duration: 27 Jun 2022 → 1 Jul 2022 Conference number: 46th https://ieeexplore.ieee.org/xpl/conhome/9842455/proceeding (Proceedings) https://ieeecompsac.computer.org/2022/ (Website)

Publication series

Name	Proceedings - 2022 IEEE 46th Annual Computers, Software, and Applications Conference, COMPSAC 2022
Publisher	0730-3157
ISSN (Print)	0730-3157

Conference

Conference	International Computer Software and Applications Conference 2022
Abbreviated title	COMPSAC 2022
Country/Territory	United States of America
Period	27/06/22 → 1/07/22
Internet address	https://ieeexplore.ieee.org/xpl/conhome/9842455/proceeding (Proceedings) https://ieeecompsac.computer.org/2022/ (Website)

Keywords

Accessibility
bias in software
E-education
E-shopping
Guideline
Human-centric design
Persona

Access to Document

10.1109/COMPSAC54236.2022.00255

Cite this

Liu, J., Shi, J., Xie, J., Zhang, X., Zhang, Z., Grundy, J., & Kanij, T. (2022). A curated personas and design guidelines tool for better supporting diverse end-users. In H. Va Leong, S. S. Sarvestani, Y. Teranishi, A. Cuzzocrea, H. Kashiwazaki, D. Towey, J.-J. Yang, & H. Shahriar (Eds.), Proceedings - 2022 IEEE 46th Annual Computers, Software, and Applications Conference, COMPSAC 2022 (pp. 1606-1613). (Proceedings - 2022 IEEE 46th Annual Computers, Software, and Applications Conference, COMPSAC 2022). IEEE, Institute of Electrical and Electronics Engineers. https://doi.org/10.1109/COMPSAC54236.2022.00255

Liu, Jianing ; Shi, Jia ; Xie, Jun et al. / A curated personas and design guidelines tool for better supporting diverse end-users. Proceedings - 2022 IEEE 46th Annual Computers, Software, and Applications Conference, COMPSAC 2022. editor / Hong Va Leong ; Sahra Sedigh Sarvestani ; Yuuichi Teranishi ; Alfredo Cuzzocrea ; Hiroki Kashiwazaki ; Dave Towey ; Ji-Jiang Yang ; Hossain Shahriar. Piscataway NJ USA : IEEE, Institute of Electrical and Electronics Engineers, 2022. pp. 1606-1613 (Proceedings - 2022 IEEE 46th Annual Computers, Software, and Applications Conference, COMPSAC 2022).

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title = "A curated personas and design guidelines tool for better supporting diverse end-users",

abstract = "Many work and living activities in modern society are increasingly dependent on web and app software. However, much existing software lacks consideration of many diverse end-user characteristics, such as age, mental and physical challenges, language proficiency, culture, socio-economic status, educational attainment and so on. Many developers do not have lived experience of most of these challenges, fail to empathise with those who have them, and lack knowledge of how to address them in their software design and evaluation activities. To address this issue, we designed a curated persona and design guidelines tool to help developers consider and address diverse end-user needs during the software development process. Our tool helps software development teams to take a more holistic view of human nature and diverse end-uses during the software development cycle and to design software with multiple diverse end-user needs in mind. Our evaluation with 23 real world software developers shows that the use of such human-centric persona and guideline tools in the early stages of software development can help to reduce software end-user bias and increase software accessibility.",

keywords = "Accessibility, bias in software, E-education, E-shopping, Guideline, Human-centric design, Persona",

author = "Jianing Liu and Jia Shi and Jun Xie and Xinyun Zhang and Zichuan Zhang and John Grundy and Tanjila Kanij",

note = "Funding Information: ACKNOWLEDGEMENTS Grundy and Kanij are supported by ARC Laureate Fellowship FL190100035. Publisher Copyright: {\textcopyright} 2022 IEEE.; International Computer Software and Applications Conference 2022, COMPSAC 2022 ; Conference date: 27-06-2022 Through 01-07-2022",

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Liu, J, Shi, J, Xie, J, Zhang, X, Zhang, Z, Grundy, J & Kanij, T 2022, A curated personas and design guidelines tool for better supporting diverse end-users. in H Va Leong, SS Sarvestani, Y Teranishi, A Cuzzocrea, H Kashiwazaki, D Towey, J-J Yang & H Shahriar (eds), Proceedings - 2022 IEEE 46th Annual Computers, Software, and Applications Conference, COMPSAC 2022. Proceedings - 2022 IEEE 46th Annual Computers, Software, and Applications Conference, COMPSAC 2022, IEEE, Institute of Electrical and Electronics Engineers, Piscataway NJ USA, pp. 1606-1613, International Computer Software and Applications Conference 2022, United States of America, 27/06/22. https://doi.org/10.1109/COMPSAC54236.2022.00255

A curated personas and design guidelines tool for better supporting diverse end-users. / Liu, Jianing; Shi, Jia; Xie, Jun et al.
Proceedings - 2022 IEEE 46th Annual Computers, Software, and Applications Conference, COMPSAC 2022. ed. / Hong Va Leong; Sahra Sedigh Sarvestani; Yuuichi Teranishi; Alfredo Cuzzocrea; Hiroki Kashiwazaki; Dave Towey; Ji-Jiang Yang; Hossain Shahriar. Piscataway NJ USA: IEEE, Institute of Electrical and Electronics Engineers, 2022. p. 1606-1613 (Proceedings - 2022 IEEE 46th Annual Computers, Software, and Applications Conference, COMPSAC 2022).

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

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AU - Kanij, Tanjila

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AB - Many work and living activities in modern society are increasingly dependent on web and app software. However, much existing software lacks consideration of many diverse end-user characteristics, such as age, mental and physical challenges, language proficiency, culture, socio-economic status, educational attainment and so on. Many developers do not have lived experience of most of these challenges, fail to empathise with those who have them, and lack knowledge of how to address them in their software design and evaluation activities. To address this issue, we designed a curated persona and design guidelines tool to help developers consider and address diverse end-user needs during the software development process. Our tool helps software development teams to take a more holistic view of human nature and diverse end-uses during the software development cycle and to design software with multiple diverse end-user needs in mind. Our evaluation with 23 real world software developers shows that the use of such human-centric persona and guideline tools in the early stages of software development can help to reduce software end-user bias and increase software accessibility.

KW - Accessibility

KW - bias in software

KW - E-education

KW - E-shopping

KW - Guideline

KW - Human-centric design

KW - Persona

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Liu J, Shi J, Xie J, Zhang X, Zhang Z, Grundy J et al. A curated personas and design guidelines tool for better supporting diverse end-users. In Va Leong H, Sarvestani SS, Teranishi Y, Cuzzocrea A, Kashiwazaki H, Towey D, Yang JJ, Shahriar H, editors, Proceedings - 2022 IEEE 46th Annual Computers, Software, and Applications Conference, COMPSAC 2022. Piscataway NJ USA: IEEE, Institute of Electrical and Electronics Engineers. 2022. p. 1606-1613. (Proceedings - 2022 IEEE 46th Annual Computers, Software, and Applications Conference, COMPSAC 2022). doi: 10.1109/COMPSAC54236.2022.00255

A curated personas and design guidelines tool for better supporting diverse end-users

Abstract

Publication series

Conference

Keywords

Access to Document

Other files and links

HCMDSE: Human-centric Model-driven Software Engineering

Cite this

A curated personas and design guidelines tool for better supporting diverse end-users

Abstract

Publication series

Conference

Keywords

Access to Document

Other files and links

Projects

HCMDSE: Human-centric Model-driven Software Engineering

Cite this