A cultural orientation perspective of emotional labor in service roles

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

Original language	English
Title of host publication	Knowledge into Practice: Conference Proceedings
Editors	S Parkinson
Place of Publication	Leeds UK
Publisher	Leeds Metropoliton University
Pages	1 - 20
Number of pages	20
ISBN (Print)	1898883890
Publication status	Published - 2003
Event	British Academy of Management Conference 2003 - Leeds, United Kingdom Duration: 15 Sept 2003 → 17 Sept 2003 Conference number: 17th

Conference	British Academy of Management Conference 2003
Abbreviated title	BAM 2003
Country/Territory	United Kingdom
City	Leeds
Period	15/09/03 → 17/09/03

Cite this

@inproceedings{07781d812b5d4364abd01cd984bae2da,

title = "A cultural orientation perspective of emotional labor in service roles",

author = "Tan, \{Jacintha A C\} and Hartel, \{Charmine E J\}",

year = "2003",

language = "English",

isbn = "1898883890",

pages = "1 -- 20",

editor = "S Parkinson",

booktitle = "Knowledge into Practice: Conference Proceedings",

publisher = "Leeds Metropoliton University",

note = "British Academy of Management Conference 2003, BAM 2003 ; Conference date: 15-09-2003 Through 17-09-2003",

}

TY - GEN

T1 - A cultural orientation perspective of emotional labor in service roles

AU - Tan, Jacintha A C

AU - Hartel, Charmine E J

N1 - Conference code: 17th

PY - 2003

Y1 - 2003

M3 - Conference Paper

SN - 1898883890

SP - 1

EP - 20

BT - Knowledge into Practice: Conference Proceedings

A2 - Parkinson, S

PB - Leeds Metropoliton University

CY - Leeds UK

T2 - British Academy of Management Conference 2003

Y2 - 15 September 2003 through 17 September 2003

ER -