A cultural orientation perspective of emotional labor in service roles

Jacintha A C Tan, Charmine E J Hartel

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Original languageEnglish
Title of host publicationKnowledge into Practice: Conference Proceedings
EditorsS Parkinson
Place of PublicationLeeds UK
PublisherLeeds Metropoliton University
Pages1 - 20
Number of pages20
ISBN (Print)1898883890
Publication statusPublished - 2003
EventBritish Academy of Management Conference 2003 - Leeds, United Kingdom
Duration: 15 Sept 200317 Sept 2003
Conference number: 17th


ConferenceBritish Academy of Management Conference 2003
Abbreviated titleBAM 2003
Country/TerritoryUnited Kingdom

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