A Cross Cultural Study of Service Quality Using Critical Incidents

Mark T Gabbott, Janine Hendry

Research output: Contribution to conferenceAbstractOther

Original languageEnglish
Pages-
Number of pages1
Publication statusPublished - 1998
EventFrontiers in Services - Nashville USA, Nashville Tennessee USA
Duration: 24 Sep 199826 Sep 1998

Conference

ConferenceFrontiers in Services
CityNashville Tennessee USA
Period24/09/9826/09/98

Cite this

Gabbott, M. T., & Hendry, J. (1998). A Cross Cultural Study of Service Quality Using Critical Incidents. -. Abstract from Frontiers in Services, Nashville Tennessee USA, .
Gabbott, Mark T ; Hendry, Janine. / A Cross Cultural Study of Service Quality Using Critical Incidents. Abstract from Frontiers in Services, Nashville Tennessee USA, .1 p.
@conference{ba16817da0074feb81f977a829f89989,
title = "A Cross Cultural Study of Service Quality Using Critical Incidents",
author = "Gabbott, {Mark T} and Janine Hendry",
year = "1998",
language = "English",
pages = "--",
note = "Frontiers in Services ; Conference date: 24-09-1998 Through 26-09-1998",

}

Gabbott, MT & Hendry, J 1998, 'A Cross Cultural Study of Service Quality Using Critical Incidents' Frontiers in Services, Nashville Tennessee USA, 24/09/98 - 26/09/98, pp. -.

A Cross Cultural Study of Service Quality Using Critical Incidents. / Gabbott, Mark T; Hendry, Janine.

1998. - Abstract from Frontiers in Services, Nashville Tennessee USA, .

Research output: Contribution to conferenceAbstractOther

TY - CONF

T1 - A Cross Cultural Study of Service Quality Using Critical Incidents

AU - Gabbott, Mark T

AU - Hendry, Janine

PY - 1998

Y1 - 1998

M3 - Abstract

SP - -

ER -

Gabbott MT, Hendry J. A Cross Cultural Study of Service Quality Using Critical Incidents. 1998. Abstract from Frontiers in Services, Nashville Tennessee USA, .