A Cross Cultural Study of Service Quality Using Critical Incidents

Mark T Gabbott, Janine Hendry

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Original languageEnglish
Title of host publicationMarketing in the Third Millennium
Place of PublicationSydney NSW Australia
PublisherUniversity of Sydney
Pages-
Number of pages0
ISBN (Print)0-7334-0572-X
Publication statusPublished - 1999
EventAust NZ Marketing Academy Conf.99 - Sydney NSW, Sydney NSW Australia
Duration: 1 Jan 1999 → …

Conference

ConferenceAust NZ Marketing Academy Conf.99
CitySydney NSW Australia
Period1/01/99 → …

Cite this

Gabbott, M. T., & Hendry, J. (1999). A Cross Cultural Study of Service Quality Using Critical Incidents. In Marketing in the Third Millennium (pp. -). Sydney NSW Australia: University of Sydney.
Gabbott, Mark T ; Hendry, Janine. / A Cross Cultural Study of Service Quality Using Critical Incidents. Marketing in the Third Millennium. Sydney NSW Australia : University of Sydney, 1999. pp. -
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year = "1999",
language = "English",
isbn = "0-7334-0572-X",
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booktitle = "Marketing in the Third Millennium",
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Gabbott, MT & Hendry, J 1999, A Cross Cultural Study of Service Quality Using Critical Incidents. in Marketing in the Third Millennium. University of Sydney, Sydney NSW Australia, pp. -, Aust NZ Marketing Academy Conf.99, Sydney NSW Australia, 1/01/99.

A Cross Cultural Study of Service Quality Using Critical Incidents. / Gabbott, Mark T; Hendry, Janine.

Marketing in the Third Millennium. Sydney NSW Australia : University of Sydney, 1999. p. -.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

TY - GEN

T1 - A Cross Cultural Study of Service Quality Using Critical Incidents

AU - Gabbott, Mark T

AU - Hendry, Janine

PY - 1999

Y1 - 1999

M3 - Conference Paper

SN - 0-7334-0572-X

SP - -

BT - Marketing in the Third Millennium

PB - University of Sydney

CY - Sydney NSW Australia

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Gabbott MT, Hendry J. A Cross Cultural Study of Service Quality Using Critical Incidents. In Marketing in the Third Millennium. Sydney NSW Australia: University of Sydney. 1999. p. -