A conflict of values: when perceived compassion decreases trust

Matt Lupoli, Min Zhang, Yidan Yin, Christopher Oveis

Research output: Contribution to conferenceAbstractpeer-review


Compassion is an emotion that has been shown to benefit individuals, organizations, and society. As such, people may place greater trust in those who are perceived to be compassionate, believing they will act both honestly and benevolently. However, there are some circumstances in which honesty and benevolence conflict. How might we expect compassionate individuals to behave in these contexts? Applying the lens of Mayer et al.’s (1995) Integrative Model of Organizational Trust, in a series of experiments we demonstrate that perceived compassion can both increase and decrease trust. Specifically, compassion increases trust in one’s benevolence, but can also decrease trust in one’s integrity when benevolence and integrity are in conflict. Organizational implications are discussed.
Original languageEnglish
Number of pages1
Publication statusPublished - Aug 2019
Externally publishedYes
EventAnnual Meeting of the Academy of Management 2019 - Boston, United States of America
Duration: 9 Aug 201913 Aug 2019
Conference number: 79th


ConferenceAnnual Meeting of the Academy of Management 2019
Abbreviated titleAoM 2019
Country/TerritoryUnited States of America

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