TY - CONF
T1 - A conflict of values
T2 - Annual Meeting of the Academy of Management 2019
AU - Lupoli, Matt
AU - Zhang, Min
AU - Yin, Yidan
AU - Oveis, Christopher
N1 - Conference code: 79th
PY - 2019/8
Y1 - 2019/8
N2 - Compassion is an emotion that has been shown to benefit individuals, organizations, and society. As such, people may place greater trust in those who are perceived to be compassionate, believing they will act both honestly and benevolently. However, there are some circumstances in which honesty and benevolence conflict. How might we expect compassionate individuals to behave in these contexts? Applying the lens of Mayer et al.’s (1995) Integrative Model of Organizational Trust, in a series of experiments we demonstrate that perceived compassion can both increase and decrease trust. Specifically, compassion increases trust in one’s benevolence, but can also decrease trust in one’s integrity when benevolence and integrity are in conflict. Organizational implications are discussed.
AB - Compassion is an emotion that has been shown to benefit individuals, organizations, and society. As such, people may place greater trust in those who are perceived to be compassionate, believing they will act both honestly and benevolently. However, there are some circumstances in which honesty and benevolence conflict. How might we expect compassionate individuals to behave in these contexts? Applying the lens of Mayer et al.’s (1995) Integrative Model of Organizational Trust, in a series of experiments we demonstrate that perceived compassion can both increase and decrease trust. Specifically, compassion increases trust in one’s benevolence, but can also decrease trust in one’s integrity when benevolence and integrity are in conflict. Organizational implications are discussed.
U2 - 10.5465/AMBPP.2019.17126abstract
DO - 10.5465/AMBPP.2019.17126abstract
M3 - Abstract
Y2 - 9 August 2019 through 13 August 2019
ER -