A conceptual examination of the causal sequences of emotional labor, emotional dissonance, and emotional exhaustion: The argument for the role of contextual and provider characteristics

Charmine E J Hartel, Alice Hsu, Maree V Boyle

Research output: Chapter in Book/Report/Conference proceedingChapter (Book)Researchpeer-review

Original languageEnglish
Title of host publicationManaging emotions in the workplace
EditorsNeal M Ashkanasy, Wilfred J Zerbe, Charmine E J Hartel
Place of PublicationArmonk USA
PublisherM E Sharpe Inc
Pages251 - 275
Number of pages25
ISBN (Print)0765609371
Publication statusPublished - 2002

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