A conceptual examination of the causal sequences of emotional labor, emotional dissonance, and emotional exhaustion: The argument for the role of contextual and provider characteristics

Charmine E J Hartel, Alice Hsu, Maree V Boyle

Research output: Chapter in Book/Report/Conference proceedingChapter (Book)Researchpeer-review

Original languageEnglish
Title of host publicationManaging emotions in the workplace
EditorsNeal M Ashkanasy, Wilfred J Zerbe, Charmine E J Hartel
Place of PublicationArmonk USA
PublisherM E Sharpe Inc
Pages251 - 275
Number of pages25
Edition1
ISBN (Print)0765609371
Publication statusPublished - 2002

Cite this

Hartel, C. E. J., Hsu, A., & Boyle, M. V. (2002). A conceptual examination of the causal sequences of emotional labor, emotional dissonance, and emotional exhaustion: The argument for the role of contextual and provider characteristics. In N. M. Ashkanasy, W. J. Zerbe, & C. E. J. Hartel (Eds.), Managing emotions in the workplace (1 ed., pp. 251 - 275). M E Sharpe Inc.