A comparison of service delivery processes of different complexity

Peter J. Danaher, Jan Mattsson

Research output: Contribution to journalReview ArticleResearchpeer-review

42 Citations (Scopus)
Original languageEnglish
Pages (from-to)48-63
Number of pages16
JournalInternational Journal of Service Industry Management
Volume9
Issue number1
DOIs
Publication statusPublished - 1 Jan 1998

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