A comparison of question scales used for measuring customer satisfaction

Peter J. Danaher, Vanessa Haddrell

Research output: Contribution to journalReview ArticleResearchpeer-review

Original languageEnglish
Pages (from-to)4-26
Number of pages23
JournalInternational Journal of Service Industry Management
Volume7
Issue number4
DOIs
Publication statusPublished - 1 Jan 1996

Cite this

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title = "A comparison of question scales used for measuring customer satisfaction",
author = "Danaher, {Peter J.} and Vanessa Haddrell",
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journal = "International Journal of Service Industry Management",
issn = "0956-4233",
publisher = "Emerald",
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}

A comparison of question scales used for measuring customer satisfaction. / Danaher, Peter J.; Haddrell, Vanessa.

In: International Journal of Service Industry Management, Vol. 7, No. 4, 01.01.1996, p. 4-26.

Research output: Contribution to journalReview ArticleResearchpeer-review

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