A comparison of question scales used for measuring customer satisfaction

Peter J. Danaher, Vanessa Haddrell

Research output: Contribution to journal › Review Article › Research › peer-review

141 Citations (Scopus)

Original language	English
Pages (from-to)	4-26
Number of pages	23
Journal	International Journal of Service Industry Management
Volume	7
Issue number	4
DOIs	https://doi.org/10.1108/09564239610129922
Publication status	Published - 1 Jan 1996

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