| Original language | English |
|---|---|
| Pages (from-to) | 4-26 |
| Number of pages | 23 |
| Journal | International Journal of Service Industry Management |
| Volume | 7 |
| Issue number | 4 |
| DOIs | |
| Publication status | Published - 1 Jan 1996 |
Cite this
@article{b58ea500c99c4a82aa8f50fabe6d29f1,
title = "A comparison of question scales used for measuring customer satisfaction",
author = "Danaher, {Peter J.} and Vanessa Haddrell",
year = "1996",
month = "1",
day = "1",
doi = "10.1108/09564239610129922",
language = "English",
volume = "7",
pages = "4--26",
journal = "International Journal of Service Industry Management",
issn = "0956-4233",
publisher = "Emerald",
number = "4",
}
Danaher, PJ & Haddrell, V 1996, 'A comparison of question scales used for measuring customer satisfaction' International Journal of Service Industry Management, vol. 7, no. 4, pp. 4-26. https://doi.org/10.1108/09564239610129922
A comparison of question scales used for measuring customer satisfaction. / Danaher, Peter J.; Haddrell, Vanessa.
In: International Journal of Service Industry Management, Vol. 7, No. 4, 01.01.1996, p. 4-26.Research output: Contribution to journal › Review Article › Research › peer-review
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AU - Haddrell, Vanessa
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DO - 10.1108/09564239610129922
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JO - International Journal of Service Industry Management
JF - International Journal of Service Industry Management
SN - 0956-4233
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