Original language | English |
---|---|
Pages (from-to) | 4-26 |
Number of pages | 23 |
Journal | International Journal of Service Industry Management |
Volume | 7 |
Issue number | 4 |
DOIs | |
Publication status | Published - 1 Jan 1996 |
A comparison of question scales used for measuring customer satisfaction
Peter J. Danaher, Vanessa Haddrell
Research output: Contribution to journal › Review Article › Research › peer-review
147
Citations
(Scopus)