A comparison of question scales used for measuring customer satisfaction

Peter J. Danaher, Vanessa Haddrell

Research output: Contribution to journalReview ArticleResearchpeer-review

137 Citations (Scopus)
Original languageEnglish
Pages (from-to)4-26
Number of pages23
JournalInternational Journal of Service Industry Management
Volume7
Issue number4
DOIs
Publication statusPublished - 1 Jan 1996

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