A comparison of experienced counsellors, novice counsellors, and non-counsellors in memory of client-presented information during therapeutic interviews

Chika Nagaoka, Sakiko Yoshikawa, Tomoko Kuwabara, Yasuhiro Oyama, Motoki Watabe, Chihiro Hatanaka, Masashi Komori

Research output: Contribution to journalArticleResearchpeer-review

1 Citation (Scopus)


This study examined whether counsellors' memory of client-presented information varies qualitatively according to the number of years of counselling experience. This study developed a methodology to measure the amount of counsellors' recall memory obtained from a free recall task after watching videotaped stimulus interviews. Four experienced counsellors, seven novice counsellors, and 12 noncounsellors watched videotaped stimulus interviews and then wrote freely everything they could recall about what the client had said in the interview. Participants' performance was measured using interview transcripts. Independent coders judged the parts of the transcript to which the recalled items corresponded. The results indicated that the experienced counsellor group scored the highest in recalling client-presented information and that recalled contents differed among the participant groups. Implications of the results for the steps to gain counselor expertise were discussed.

Original languageEnglish
Pages (from-to)154-165
Number of pages12
Issue number2
Publication statusPublished - 2013
Externally publishedYes


  • Counsellor
  • Expertise
  • Interpersonal perception
  • Memory

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