Abstract
One key feature of the literature in ERP implementation success is the identification of Critical Success Factors (CSFs) typically from the perspective of senior management. A summarised list of CSFs linked to ERP life cycle phase(s) is developed based on the literature and then corroborated through interviews with consultants. The focus on a consultants' perspective identifies a number of interesting findings. First a new CSF is identified called 'Stakeholder conflict management' consisting of four different types of conflicts between internal and external stakeholders. Second, a number of differences between organizational stakeholders and consultants are highlighted in terms of CSFs and their related ERP life cycle phase(s). These differences need to be further evaluated to ascertain the impact for our current conceptualisation of ERP implementation CSFs. We argue that ERP implementation CSFs that are linked to ERP life cycle phases from the external consultants' perspective can provide valuable and rich insights for improved understanding of the broader ERP system implementation phenomenon.
Original language | English |
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Title of host publication | Proceedings of the 49th Annual Hawaii International Conference on System Sciences (HICSS 2016) |
Subtitle of host publication | Koloa, Hawaii, USA, 5-8 January 2016 |
Editors | Tung X. Bui, Ralph H. Sprague |
Place of Publication | Piscataway, NJ |
Publisher | IEEE, Institute of Electrical and Electronics Engineers |
Pages | 4676-4685 |
Number of pages | 10 |
ISBN (Electronic) | 9780769556703 |
ISBN (Print) | 9781509019816 |
DOIs | |
Publication status | Published - 7 Mar 2016 |
Event | Hawaii International Conference on System Sciences 2016 - Koloa, United States of America Duration: 5 Jan 2016 → 8 Jan 2016 Conference number: 49th https://ieeexplore.ieee.org/xpl/conhome/7426593/proceeding (Proceedings) |
Conference
Conference | Hawaii International Conference on System Sciences 2016 |
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Abbreviated title | HICSS 2016 |
Country/Territory | United States of America |
City | Koloa |
Period | 5/01/16 → 8/01/16 |
Internet address |
Keywords
- Conflict management
- ERP conflict
- ERP implementation
- ERP life cycle
- Stakeholders conflict