A comparison between organizational stakeholders' and external consultants' perceptions on CSFs affecting ERP life cycle phases

Musleh Alsulami, Helana Scheepers, Md. Mahbubur Rahim

    Research output: Chapter in Book/Report/Conference proceedingConference PaperResearch

    3 Citations (Scopus)


    One key feature of the literature in ERP implementation success is the identification of Critical Success Factors (CSFs) typically from the perspective of senior management. A summarised list of CSFs linked to ERP life cycle phase(s) is developed based on the literature and then corroborated through interviews with consultants. The focus on a consultants' perspective identifies a number of interesting findings. First a new CSF is identified called 'Stakeholder conflict management' consisting of four different types of conflicts between internal and external stakeholders. Second, a number of differences between organizational stakeholders and consultants are highlighted in terms of CSFs and their related ERP life cycle phase(s). These differences need to be further evaluated to ascertain the impact for our current conceptualisation of ERP implementation CSFs. We argue that ERP implementation CSFs that are linked to ERP life cycle phases from the external consultants' perspective can provide valuable and rich insights for improved understanding of the broader ERP system implementation phenomenon.

    Original languageEnglish
    Title of host publicationProceedings of the 49th Annual Hawaii International Conference on System Sciences (HICSS 2016)
    Subtitle of host publicationKoloa, Hawaii, USA, 5-8 January 2016
    EditorsTung X. Bui, Ralph H. Sprague
    Place of PublicationPiscataway, NJ
    PublisherIEEE, Institute of Electrical and Electronics Engineers
    Number of pages10
    ISBN (Electronic)9780769556703
    ISBN (Print)9781509019816
    Publication statusPublished - 7 Mar 2016
    EventHawaii International Conference on System Sciences 2016 - Koloa, United States of America
    Duration: 5 Jan 20168 Jan 2016
    Conference number: 49th
    https://ieeexplore.ieee.org/xpl/conhome/7426593/proceeding (Proceedings)


    ConferenceHawaii International Conference on System Sciences 2016
    Abbreviated titleHICSS 2016
    Country/TerritoryUnited States of America
    Internet address


    • Conflict management
    • ERP conflict
    • ERP implementation
    • ERP life cycle
    • Stakeholders conflict

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