A comparative study of critical success factors for general and healthcare business intelligence systems

Quy Nguyen, Rob Meredith, Frada Burstein

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Abstract

Critical Success Factor (CSF) research provides a useful instrument for better managing a project and driving it to success. Research about CSFs for business intelligence (BI) systems and industry-specific CSFs have been noted; however, scant research has been conducted to investigate CSFs for healthcare BI projects. This paper adopted a mixed method approach to investigate differences between CSFs of BI systems in general and BI systems in the healthcare industry. We found that although CSFs of healthcare BI are similar to those of general BI, there is a significant overlap between CSFs for BI development and use. This finding supports the intertwined relationship between success of different BI project phases, which has yet been acknowledged in BI and IS success models.
Original languageEnglish
Title of host publicationACIS2018
Subtitle of host publication29th Australasian Conference on Information Systems - UTS, Sydney, 3rd - 5th December 2018
EditorsRosemary Stockdale, Khin Than Win, Vijayan Sugumaran
Place of PublicationSydney NSW Australia
PublisherUniversity of Technology, Sydney (UTS)
Number of pages12
Publication statusPublished - 2018
EventAustralasian Conference on Information Systems 2018 - Sydney, Australia
Duration: 3 Dec 20185 Dec 2018
Conference number: 29th
http://www.acis2018.org/

Conference

ConferenceAustralasian Conference on Information Systems 2018
Abbreviated titleACIS 2018
CountryAustralia
CitySydney
Period3/12/185/12/18
Internet address

Keywords

  • Critical Success Factors
  • Healthcare Business Intelligence
  • Business Intelligence Success Model

Cite this

Nguyen, Q., Meredith, R., & Burstein, F. (2018). A comparative study of critical success factors for general and healthcare business intelligence systems. In R. Stockdale, K. Than Win, & V. Sugumaran (Eds.), ACIS2018 : 29th Australasian Conference on Information Systems - UTS, Sydney, 3rd - 5th December 2018 Sydney NSW Australia: University of Technology, Sydney (UTS).
Nguyen, Quy ; Meredith, Rob ; Burstein, Frada. / A comparative study of critical success factors for general and healthcare business intelligence systems. ACIS2018 : 29th Australasian Conference on Information Systems - UTS, Sydney, 3rd - 5th December 2018. editor / Rosemary Stockdale ; Khin Than Win ; Vijayan Sugumaran . Sydney NSW Australia : University of Technology, Sydney (UTS), 2018.
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abstract = "Critical Success Factor (CSF) research provides a useful instrument for better managing a project and driving it to success. Research about CSFs for business intelligence (BI) systems and industry-specific CSFs have been noted; however, scant research has been conducted to investigate CSFs for healthcare BI projects. This paper adopted a mixed method approach to investigate differences between CSFs of BI systems in general and BI systems in the healthcare industry. We found that although CSFs of healthcare BI are similar to those of general BI, there is a significant overlap between CSFs for BI development and use. This finding supports the intertwined relationship between success of different BI project phases, which has yet been acknowledged in BI and IS success models.",
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Nguyen, Q, Meredith, R & Burstein, F 2018, A comparative study of critical success factors for general and healthcare business intelligence systems. in R Stockdale, K Than Win & V Sugumaran (eds), ACIS2018 : 29th Australasian Conference on Information Systems - UTS, Sydney, 3rd - 5th December 2018. University of Technology, Sydney (UTS), Sydney NSW Australia, Australasian Conference on Information Systems 2018, Sydney, Australia, 3/12/18.

A comparative study of critical success factors for general and healthcare business intelligence systems. / Nguyen, Quy ; Meredith, Rob; Burstein, Frada.

ACIS2018 : 29th Australasian Conference on Information Systems - UTS, Sydney, 3rd - 5th December 2018. ed. / Rosemary Stockdale; Khin Than Win; Vijayan Sugumaran . Sydney NSW Australia : University of Technology, Sydney (UTS), 2018.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

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PY - 2018

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N2 - Critical Success Factor (CSF) research provides a useful instrument for better managing a project and driving it to success. Research about CSFs for business intelligence (BI) systems and industry-specific CSFs have been noted; however, scant research has been conducted to investigate CSFs for healthcare BI projects. This paper adopted a mixed method approach to investigate differences between CSFs of BI systems in general and BI systems in the healthcare industry. We found that although CSFs of healthcare BI are similar to those of general BI, there is a significant overlap between CSFs for BI development and use. This finding supports the intertwined relationship between success of different BI project phases, which has yet been acknowledged in BI and IS success models.

AB - Critical Success Factor (CSF) research provides a useful instrument for better managing a project and driving it to success. Research about CSFs for business intelligence (BI) systems and industry-specific CSFs have been noted; however, scant research has been conducted to investigate CSFs for healthcare BI projects. This paper adopted a mixed method approach to investigate differences between CSFs of BI systems in general and BI systems in the healthcare industry. We found that although CSFs of healthcare BI are similar to those of general BI, there is a significant overlap between CSFs for BI development and use. This finding supports the intertwined relationship between success of different BI project phases, which has yet been acknowledged in BI and IS success models.

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KW - Business Intelligence Success Model

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Nguyen Q, Meredith R, Burstein F. A comparative study of critical success factors for general and healthcare business intelligence systems. In Stockdale R, Than Win K, Sugumaran V, editors, ACIS2018 : 29th Australasian Conference on Information Systems - UTS, Sydney, 3rd - 5th December 2018. Sydney NSW Australia: University of Technology, Sydney (UTS). 2018