A comparative study of critical success factors for general and healthcare business intelligence systems

Quy Nguyen, Rob Meredith, Frada Burstein

    Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

    2 Citations (Scopus)


    Critical Success Factor (CSF) research provides a useful instrument for better managing a project and driving it to success. Research about CSFs for business intelligence (BI) systems and industry-specific CSFs have been noted; however, scant research has been conducted to investigate CSFs for healthcare BI projects. This paper adopted a mixed method approach to investigate differences between CSFs of BI systems in general and BI systems in the healthcare industry. We found that although CSFs of healthcare BI are similar to those of general BI, there is a significant overlap between CSFs for BI development and use. This finding supports the intertwined relationship between success of different BI project phases, which has yet been acknowledged in BI and IS success models.
    Original languageEnglish
    Title of host publication29th Australasian Conference on Information Systems, ACIS 2018
    EditorsRosemary Stockdale, Khin Than Win, Vijayan Sugumaran
    Place of PublicationSydney NSW Australia
    PublisherUTS ePRESS
    Number of pages12
    Publication statusPublished - 2018
    EventAustralasian Conference on Information Systems 2018 - University of Technology Sydney, Sydney, Australia
    Duration: 3 Dec 20185 Dec 2018
    Conference number: 29th
    http://acis.aaisnet.org/proceedings/2018.zip (Proceedings)


    ConferenceAustralasian Conference on Information Systems 2018
    Abbreviated titleACIS 2018
    Internet address


    • Critical Success Factors
    • Healthcare Business Intelligence
    • Business Intelligence Success Model

    Cite this