A balanced theory of knowledge management in software process improvement

Karlheinz Kautz, Gro Bjerknes, Bo Hansen Hansen

    Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

    1 Citation (Scopus)


    Knowledge management (KM) plays a prominent role in IT and software development companies. It is often introduced as part of larger organisational change processes that aim at improving their software development processes. Process improvement in the IT sector has led to the establishment of the software process improvement (SPI) discipline. Based on a study of the KM and SPI literature we offer a framework for how software companies can ground their improvement activities founded on an alignment of KM and SPI. We identify two archetypes of knowledge organisations which we label exemplary and situational and two approaches to process improvement, which we call normative and reflective. Our analysis of the relationship between KM and SPI leads to a proposal for a balanced theory of KM in SPI and provides valuable insights into how meaningful KM can be conducted for process improvements in IT and software organisations.
    Original languageEnglish
    Title of host publicationAustralasian Conference on Information Systems 2017, Hobart, Australia
    EditorsKai Riemer, Marta Indulska, Virpi Kristiina Tuunainen
    Place of PublicationHobart Tas Australia
    PublisherAustralasian Conference on Information Systems
    Number of pages12
    Publication statusPublished - 2017
    EventAustralasian Conference on Information Systems 2017 - University of Tasmania, Hobart, Australia
    Duration: 4 Dec 20176 Dec 2017
    Conference number: 28th
    http://acis.aaisnet.org/proceedings/2017.zip (Proceedings)


    ConferenceAustralasian Conference on Information Systems 2017
    Abbreviated titleACIS 2017
    Internet address

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