A balanced theory of knowledge management in software process improvement

Karlheinz Kautz, Gro Bjerknes, Bo Hansen Hansen

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Abstract

Knowledge management (KM) plays a prominent role in IT and software development companies. It is often introduced as part of larger organisational change processes that aim at improving their software development processes. Process improvement in the IT sector has led to the establishment of the software process improvement (SPI) discipline. Based on a study of the KM and SPI literature we offer a framework for how software companies can ground their improvement activities founded on an alignment of KM and SPI. We identify two archetypes of knowledge organisations which we label exemplary and situational and two approaches to process improvement, which we call normative and reflective. Our analysis of the relationship between KM and SPI leads to a proposal for a balanced theory of KM in SPI and provides valuable insights into how meaningful KM can be conducted for process improvements in IT and software organisations.
Original languageEnglish
Title of host publicationAustralasian Conference on Information Systems 2017, Hobart, Australia
EditorsKai Riemer, Marta Indulska, Virpi Kristiina Tuunainen
Place of PublicationHobart Tas Australia
PublisherAustralasian Conference on Information Systems
Pages1-12
Number of pages12
Publication statusPublished - 2017
EventAustralasian Conference on Information Systems 2017: Data, Knowledge and Decisions - Wrest Point, Hobart, Australia
Duration: 4 Dec 20176 Dec 2017
Conference number: 28th

Conference

ConferenceAustralasian Conference on Information Systems 2017
Abbreviated titleACIS 2017
CountryAustralia
CityHobart
Period4/12/176/12/17

Cite this

Kautz, K., Bjerknes, G., & Hansen Hansen, B. (2017). A balanced theory of knowledge management in software process improvement. In K. Riemer, M. Indulska, & V. K. Tuunainen (Eds.), Australasian Conference on Information Systems 2017, Hobart, Australia (pp. 1-12). [46] Hobart Tas Australia: Australasian Conference on Information Systems.
Kautz, Karlheinz ; Bjerknes, Gro ; Hansen Hansen, Bo. / A balanced theory of knowledge management in software process improvement. Australasian Conference on Information Systems 2017, Hobart, Australia. editor / Kai Riemer ; Marta Indulska ; Virpi Kristiina Tuunainen. Hobart Tas Australia : Australasian Conference on Information Systems, 2017. pp. 1-12
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Kautz, K, Bjerknes, G & Hansen Hansen, B 2017, A balanced theory of knowledge management in software process improvement. in K Riemer, M Indulska & VK Tuunainen (eds), Australasian Conference on Information Systems 2017, Hobart, Australia., 46, Australasian Conference on Information Systems, Hobart Tas Australia, pp. 1-12, Australasian Conference on Information Systems 2017, Hobart, Australia, 4/12/17.

A balanced theory of knowledge management in software process improvement. / Kautz, Karlheinz; Bjerknes, Gro; Hansen Hansen, Bo.

Australasian Conference on Information Systems 2017, Hobart, Australia. ed. / Kai Riemer; Marta Indulska; Virpi Kristiina Tuunainen. Hobart Tas Australia : Australasian Conference on Information Systems, 2017. p. 1-12 46.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

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Kautz K, Bjerknes G, Hansen Hansen B. A balanced theory of knowledge management in software process improvement. In Riemer K, Indulska M, Tuunainen VK, editors, Australasian Conference on Information Systems 2017, Hobart, Australia. Hobart Tas Australia: Australasian Conference on Information Systems. 2017. p. 1-12. 46