Translator and Interpreter Training Package for Greater Shepparton City Council

During the catastrophic 2022 flooding event in the Greater Shepparton region, volunteers from local multicultural communities played a key role in helping non-English speakers to evacuate safely and access support. In response to this catastrophic event, the Council commissioned Monash to design and deliver an innovative training package, providing residents of the Greater Shepparton region access to introductory translator and interpreter training. A major focus is ‘interpreting in natural disasters’, as well as a ‘working with interpreters’ session for key stakeholders , ensuring that service providers in areas such as health, justice and emergency management learn how to apply best practice in their work with interpreters assisting members of the multicultural community.
The project includes the first ever Thriving in Regional Communities Industry Expo, which brings together key stakeholders from the language services industry and regional communities. The project aims to build a mentoring program of future trainers from the regions in order to replicate in other Victorian regional areas.