Systems thinking review and revision of risk controls: Impact and Outcome Evaluation

  • Newnam, Sharon (Primary Chief Investigator (PCI))
  • Goode, Natassia (Chief Investigator (CI))

Project: Research

Project Details

Project Description

The Healthcare and social assistance industry is the largest employing sector in Victoria. It has a high number of work-related injuries and illnesses and accounts for a significant proportion of WorkCover claims (15% of all claims). It is, therefore, one of WorkSafe Victoria’s priority industries, with a particular focus on addressing hazardous manual handling.

This project will build upon the success of the PHIRES Project, which was funded through WorkSafe Victoria. The PHIRES project involved the co-design of a Toolkit for reviewing and revising risk controls following a patient handling injury, in partnership with subject matter experts from health care providers across Victoria. A key aspect of the Toolkit is that it allows the data from multiple reviews to be aggregated and shared with the sector to drive prevention activities within health services and WorkSafe Victoria. The PHIRES Toolkit is currently being piloted in 10 Victorian public hospitals. The feedback from the pilot so far has been extremely positive (Newnam et al., 2019), and insights from the data have already been used to inform activities within WorkSafe (e.g. inspector training, guidance material).

The aim of the proposed project is to:
1)Develop a digital application (App) to support the sustainable implementation of the PHIRES Toolkit across the healthcare and social assistance sector;
2)Develop an online training/coaching program on using systems-thinking to review and revise risk controls to support the reliable implementation of the App; and
3)Evaluate the cultural, safety and financial benefits health services and aged care providers realise by using the Toolkit to review and revise their risk controls following the report of a musculoskeletal disorder (MSD).

This project aligns with WorkSafe 2030 as it involves the development of client-centric products to support the adoption of prevention led approach within the healthcare and social assistance sector.
Effective start/end date2/01/2020/07/22


  • Victorian WorkCover Authority (VWA) (trading as WorkSafe Victoria): A$164,574.00


  • OHS
  • Occupational Health and Safety
  • work-related injuries
  • hazardous manual handling
  • patient handling
  • injury
  • health services