Performance Management using Balanced Scorecards to Improve the Performance of Australian Manufacturing Organizations.

The balanced scorecard is a performance management technique that has been promoted to assist managers of Australian manufacturing companies improve the performance of their organizations. However, there is little empirical evidence to support an association between scorecards and enhanced performance and there is much to be discovered about how they promote effective outcomes. This study provides a significant conceptual advance by proposing that scorecards will enhance performance when they are 'comprehensive' in design. This enhancement in performance occurs as comprehensiveness assists product innovation and aligns manufacturing with strategy. The theoretical and empirical outcomes of the research are significant as the appropriate application of balanced scorecards can assist Australian firms compete effectively in global markets.