Examining organisational complexity and clinical risk to improve hospital patients' safety

This project targets how clinicians communicate in the context of clinical risk. Clinical communication is recorded using different media (notes, audio, film footage). Data will be formally analysed and submitted to clinicians for reflexive interpretation as part of our experience-based enquiry. The project's significance is that it targets hospital communication which is the main cause for medication and infection errors affecting between 3 and 5% of all patient admissions, leading to unacceptably high number of deaths. Outcomes include effective communication strategies, academic-clinical research partnerships, theorisations of reflexive professional practice, and policy and design principles accommodating organisational complexity.