Churn Within Family Services in Tasmania

For the proposed research work, which is the first of its kind for Tasmania and Australia more generally, resources need to be allocated to knowledge generation and solution formation. To achieve this, we will provide: a comprehensive understanding of churn (using a Delphi study and both qualitative and quantitative methods), identification of the cost of churn (at the level of the individual, organisation and community) and dissemination of findings that reach all relevant stakeholders. This in turn will enable the committee to be leaders in the intervention and prevention of churn within Family Services, Tasmania.