Best paper honorable mention award: ACM Human Factors in Computing Systems

Your Money's No Good Here: The Elimination of Cash Payment on London Buses

As digital payments become increasingly important features of economic exchange, traditional forms of payment such as cash are becoming phased out in certain settings. We study one such context-the elimination of cash payment on London buses in July 2014. We conducted ethnographic fieldwork, interviews with drivers and collected online and social media comments before, during and shortly after the introduction of cashless fares. We explore how drivers and passengers were fearful of the change due in part to a lack of information and communication, the anticipation of negative effects on vulnerable passengers and a compromise in freedom, flexibility and surveillance. We highlight the ways cashless payments can alter the social function of money, create new forms of work for drivers and passengers, and if not carefully introduced can cause emotional stress and fears of state surveillance and control.