Best paper honorable mention award: ACM Designing Interactive System

Prize: Prize (including medals and awards)

Description

"Co-designing Digital Platforms for Volunteer-led Migrant Community Welfare Support"

Community-based migrant organisations play a vital role in the provision of welfare services to temporary migrant workers, international students, and refugees whose access to government support services is limited. Through a co-design-based inquiry, we explored the potential to utilise mainstream digital platforms to support the welfare agenda of an Australia-based Filipino migrant organisation. We discuss the advantages and disadvantages of implementing such technology-mediated workflows within the community-based organisation, as well as the essential practices they may undermine. Drawing on this case study, we present a provisional set of reflections for design practitioners working in the space of migrant communities and other marginalised community groups. These include the importance of designing for the community’s long-term and holistic development, leveraging volunteers’ digital literacy, and a call for more malleable platforms that allow community groups to reflect their core values and needs directly onto the platform configurations.
Degree of recognitionInternational
Granting OrganisationsACM Special Interest Group on Computer-Human Interaction (SIGCHI)

Awarded at event

Event titleDesigning Interactive Systems 2022
LocationOnlineAustraliaShow on map
Period13 Jun 2022 → 17 Jun 2022