Best Paper Award for Dagger, Tracey S. and Jillian C. Sweeney, (2003), “Service Decision-Making: The Interrelationship of Service Quality, Satisfaction, Quality-of-Life and Behavioural Intent,” Australian and New Zealand Marketing Academy Conference, Adelaide, Australia. This paper was selected for this award from more than 330 submitted papers.

Prize: Prize (including medals and awards)

OrganisationsAustralian and New Zealand Marketing Academy Conference