Yelena Tsarenko

Assoc Professor

20002019
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Research Output 2000 2019

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Abstract
2006

Emotional intelligence as a dyadic antecedent in service provider-customer interaction

Mok, W. H., Tsarenko, Y. & Gabbott, T. M., 2006, p. 16 - 16. 1 p.

Research output: Contribution to conferenceAbstractOther

2004

Forgiveness in business relationships: the role of emotion

Spotts, H. (ed.), Tsarenko, Y. & Gabbott, T. M., 2004, p. 83 - 96. 14 p.

Research output: Contribution to conferenceAbstractOther