Personal profile
Education/Academic qualification
Marketing, PhD, Understanding the Complexity of Customer Interaction in the Omnichannel Retailer, University of Leeds
1 Feb 2017 → 31 Aug 2021
Award Date: 31 Aug 2021
International Marketing Management, MSc, Consumer, Retailer, and Product in Private Label Attitude, University of Leeds
15 Sept 2014 → 15 Dec 2015
Award Date: 18 Dec 2015
Management, S1, The Impact of Perceived Trust on E-Commerce Case Study: Shopping Online for Tourism Services in Indonesia, Universitas Indonesia (University of Indonesia)
15 Jul 2006 → 31 Jul 2010
Award Date: 31 Jul 2010
Research area keywords
- Customer Experience
- Retailing
- Technology-mediated Interaction